Tom Foolery Boston Spa - Reserveringen te koop
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Tom Foolery Boston Spa Reviews from The Last Year
Stylish, lovely, yummy
Visited for breakfast on a sunday morning, had the pancakes and the full English, can tell they use good quality ingredients, hot chocolate with all the fixings was lovely, great atmosphere very chilled, busy little spot, would definitely recommend
Sticky Fries
This potentially a very nice place to visit for a drink & food, it has a nice atmosphere. However if you can’t get a simple bowl of French fries right then you’re in trouble. We ordered a pint & a coffee which were produced in good time as were the fries but no knapkins , no forks, no side plates. The small bowl was full & as we picked at the fries they tended to fall onto the sticky table. Not great
Superb Service
Polly is the is the supreme master of service with a gorgeous smile and manner.. Totally on top of everything at the bar and does the job of 3 dimwits at Wetherspoon's. I hope she is on £30 an hour as she does 3 jobs at once.
Terrible Service & Food
Very poor service, took 40 mins to place an order for 4 meals then 3 arrived 30 mins later, they had forgot mine had to wait another 30 mins then the food was cold will never set foot in the place again plus its very expensive very very poor. Marvin & Friends.
Takeaway pizza
Collected a large 16 pizza order from these guys via Just Eat. Staff were pretty cool & they worked hard to fulfil our order on time. Didn't have a drink, but this place looks pretty cool for a night out.
Needs adequately staffing
We met two friends here at eleven during twixmas, the place was very very busy with the addition of a christening party downstairs. We waited over ten minutes stood at the bar to place our order! There was only one staff member serving alcohol and taking orders, eventually another staff member came to take orders. She said drinks would be another fifteen minutes, however she didn’t mention that the food would be a further half hour after that! We had therefore finished our drinks before the food arrived. The bacon sandwich was lukewarm, the sausage ones were hotter and all the brioche bun tops were verging on being burnt. We do not live locally and had found this establishment as a convenient place to meet friends from afar. Needless to say we will not be returning, which is a shame, because if the management staffed the place adequately then I feel sure that all our concerns could be rectified.
Very poor - will not return
Six of us ate at the Tom Foolery (where we had eaten and enjoyed on a previous occasion) at lunchtime on Bank Holiday Monday, but it seems that someone had failed to tell them that it was a BH, so no sausages and no sourdough was the starting point (by lunchtime it was quiet) A bacon sandwich and double bacon on the breakfast were accepted. All the bacon eaters were disappointed at how overdone the bacon was when it arrived. I ordered poached eggs on the focaccia substitute - a pity that there was no mention on the menu of the balsamic that was sprayed all over my food. Usually, I would have sent it back but the wait was not worth it, half not eaten. Other choices arrived without the promised side elements. Drinks were ordered; Dr. Peppers magically turned into Coke and one drink just didn’t arrive – it is digitally recorded on the till, so how are such basic errors made? Very disappointing and a location we will not return to.
Try valuing your customers if you wish to succeed!!!
Ordered a sandwich from the menu which stated fries were included in the price, but at the point of sale I was asked if I wanted standard crisps or to upgrade to fries for an additional fee. When I pointed to the menu and queried why I had to pay extra for something already included I was told things have changed and they are waiting for new menus from the printers and they can’t honour the current menu because the till has already been set up for crisps only. The manager confirmed the same, shrugged his shoulders and said there’s nothing he can do, despite being a director of the company. A case of ‘computer says no’ and a director who clearly values the small cost of a few chips over any repeat custom ever from myself and my friends. Some people just aren’t cut out for working with the public and have no concept of the meaning of customer service. The website menu hasn’t been updated either and is exactly the same as the menu I was given where it clearly states that the sandwich comes with house fries. Ps; Dear manager, please don’t bother to respond as I’ve already seen the shrugging shoulders and heard the weak explanation and would rather not hear any more.