Holding a bid - The Water House Project London - Reserveringen te koop
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The Water House Project London Reviews from The Last Year
Absolutely sighing with satisfaction...
We have visited the Waterhouse Project several times now and it simply gets better and better. This is not just a meal, but an evening experience of witnessing superb food, wine and service all presented with professional skill and personal commitment by Gabriel and his team. We lost count of the number of times that we smiled in appreciation as the team prepped and served in the open kitchen with focus and efficiency. We lost count of the number of times we fell silent as one of the tasting menu dishes delivered a different set of tastes with each mouthful. I realise as I write this that my review sounds like a total exaggeration. But trust me. If what you're looking for is a heaped plate, a noisy bustling atmosphere and an evening of instantly forgettable dining, don't bother. But if you appreciate excellence, care and an experience that leaves you sighing with satisfaction, come to the Waterhouse Project.
A sensation
Absolutely stunning meal. Each dish is based on a core flavour with just a few additional elements to lift. For me a lot of their dishes come across as hearty and wholesome yet are equally stunning. Lots of reductions, intense herb oils and rich bases with a rather generous serving of whichever root, meat or fish is the focus. The wine pairing is biodynamic, not my usual cup of tea but so very well paired. The non alcoholic pairing which is all made in house completely blew me away, truly above and beyond. Third time we’ve visited. Third time it’s hit the spot perfectly. Highly recommended.
Unethical Practices and Poor Customer Service
My recent interaction with The Water House Project has left me deeply frustrated and compelled to share my experience. Initially, upon testing positive for COVID-19, I contacted the restaurant to discuss their cancellation policy, never explicitly cancelling my reservation. I provided over 36 hours' notice, expecting some degree of understanding or flexibility given the public health context. To my dismay, the response was a rigid enforcement of a £100 per person cancellation fee, despite the extenuating circumstances. What’s more, after a series of exchanges where I expressed my discontent and the potential public health risk of attending, the chef responded by waiving the fee, but only alongside a message that was dismissive and accusatory in tone. This was quickly followed by a complete U-turn, where the restaurant proceeded to charge me £200, despite their earlier assurance. This entire episode highlights not just an inflexible and, in my view, unethical cancellation policy, but also a significant lack of customer empathy and service. The way this situation was handled is not only disappointing but also alarming, particularly in contrast to the standards of customer care I have experienced at other establishments. I am left with no choice but to advise others to be wary of The Water House Project’s policies and their approach to customer relations. A truly regrettable experience that underscores the importance of ethical practices in hospitality.
Superb concept, superbly executed
Yes it’s been done before but I’m surprised it’s not done more often. Tasting menu with everyone arriving at the same time and courses introduced and served together. Sociable evening, even if you can now book individual tables rather than communal dining. Food was impeccable. Mushroom and lemongrass ‘broth’ to open with and stayed consistently superb. Summer menu (each one runs for three months) was big on seafood and light on red meat which was fine with us. If you’re a red meat fan, wait for autumn. Featured razor clams, smoked eel, pollack, lobster custard (me neither) and a superb chicken with morels. No wastage; an advantage of a set menu with much coming from Broadway market round the corner. Accompanying wine flight was good, although the details tended to be a bit recited by the staff rather than fully sommelier’d. Decor was lovely if you like industrial Bethnal Green ceiling but huge windows and beautiful floral displays. The team are on top of their game here.
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Holding a bid
By 👻 @ExhaustiveMilk80, 05/08/2024 7:52 am
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What does it mean to hold a bid? and how do you do that?
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Give the best answer |
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but at least 3 Thumbs Up's from other users is selected as the best answer.
10 Posts of the entire The Water House Project London Community with the most, but at least 5 Thumbs Up's will appear in the Best Posts section of The Water House Project London.
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Answer from 🍀 @GloriousSeed75 (05/08/2024 3:45 pm)
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Hi @ExhaustiveMilk80, to be able to hold a bid you must have either the key holder medal or concierge medal. Holding bids allows you to work on trying to secure the reservation without someone else getting it before you and filling it
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