AppointmentTrader FAQ - The Water House Project London - Reserveringen te koop
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The Water House Project London Reviews from The Last Year
A sensation
Absolutely stunning meal. Each dish is based on a core flavour with just a few additional elements to lift. For me a lot of their dishes come across as hearty and wholesome yet are equally stunning. Lots of reductions, intense herb oils and rich bases with a rather generous serving of whichever root, meat or fish is the focus. The wine pairing is biodynamic, not my usual cup of tea but so very well paired. The non alcoholic pairing which is all made in house completely blew me away, truly above and beyond. Third time we’ve visited. Third time it’s hit the spot perfectly. Highly recommended.
Unethical Practices and Poor Customer Service
My recent interaction with The Water House Project has left me deeply frustrated and compelled to share my experience. Initially, upon testing positive for COVID-19, I contacted the restaurant to discuss their cancellation policy, never explicitly cancelling my reservation. I provided over 36 hours' notice, expecting some degree of understanding or flexibility given the public health context. To my dismay, the response was a rigid enforcement of a £100 per person cancellation fee, despite the extenuating circumstances. What’s more, after a series of exchanges where I expressed my discontent and the potential public health risk of attending, the chef responded by waiving the fee, but only alongside a message that was dismissive and accusatory in tone. This was quickly followed by a complete U-turn, where the restaurant proceeded to charge me £200, despite their earlier assurance. This entire episode highlights not just an inflexible and, in my view, unethical cancellation policy, but also a significant lack of customer empathy and service. The way this situation was handled is not only disappointing but also alarming, particularly in contrast to the standards of customer care I have experienced at other establishments. I am left with no choice but to advise others to be wary of The Water House Project’s policies and their approach to customer relations. A truly regrettable experience that underscores the importance of ethical practices in hospitality.
Superb concept, superbly executed
Yes it’s been done before but I’m surprised it’s not done more often. Tasting menu with everyone arriving at the same time and courses introduced and served together. Sociable evening, even if you can now book individual tables rather than communal dining. Food was impeccable. Mushroom and lemongrass ‘broth’ to open with and stayed consistently superb. Summer menu (each one runs for three months) was big on seafood and light on red meat which was fine with us. If you’re a red meat fan, wait for autumn. Featured razor clams, smoked eel, pollack, lobster custard (me neither) and a superb chicken with morels. No wastage; an advantage of a set menu with much coming from Broadway market round the corner. Accompanying wine flight was good, although the details tended to be a bit recited by the staff rather than fully sommelier’d. Decor was lovely if you like industrial Bethnal Green ceiling but huge windows and beautiful floral displays. The team are on top of their game here.
Fabulous experience.
One of my best restaurant experience. Everything was right, from the venue, to the service, to all the plates we could get, and food pairing. It's absolutely worthing the price in the crowded landscape of trendy East london restaurants. Save 2 average dinners and go there ! Fabulous experience.
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I will give you 50% of ALL of my PROFITS if you teach me how to make profits? |
LOL. Thank you The New Yorker.
Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Payouts
Anyone know how increase payout transfer to bank as I can only send $50 a day and they charge $5 for every transaction. There must be a way. I’ve contacted support two days ago and not a reply.
Give the best answerTransfer
My reservation is today and my transfer is still not complete does that mean it’s not going happen ?
Give the best answerWhen do funds get released
My funds from first transaction were supposed to be released today at 5:30 EST. Still showing in deposit account and not main balance
Give the best answer0 views on my posted reservations
Any idea why my reservations have 0 views? Am I doing something incorrectly?
Give the best answerCancelled reservations due to posting it here
Restaurants are cracking down on reservations posted on here
Give the best answerWaiting for concierge service for over 24 hrs and nothing
I have been waiting for name transfer on my confirmed reservation for over 24 hrs and haven’t heard anything from anyone. Also need to ask for a special table. Dinner is tmrw night. Anyone?
Give the best answerPrepaid
What does prepaid mean. Am I paying for the reservation and than a prepaid amount. I’m looking for joes seafood in dc. All the offers are pre paid amounts ?!!
Give the best answerNewbie sellers— how fast do your reservations sell?
I have some reservations coming up tomorrow that have gotten lots of views but haven’t sold yet. I haven’t made a sale yet since I just joined this week. I keep lowering the price, but am worried they won’t sell. How long did it take you to sell your first reservations? And did you have success being reimbursed by AT for no-show or cancellation fees? Just looking for a little reassurance. Thanks!
Give the best answerHow do I sell my when my related reservation’s restaurant does not exist on AT?
How do I sell my when my related reservation’s restaurant does not exist on AT? Its listed as a hotel, but it also has a restaurant under the same name ‘Chiltern Firehouse’ in London
Give the best answerPayment taken , reservation not received
I just bought a reservation, the money was taken from my Apple Cash. The reservation however does not show up in my portfolio
Give the best answeremail address for my acc
I left my employer and need to change my email address for my account. How do I do this?
Give the best answerSeller with the Polo Bar reservation on 5/17 for 4 people
I am interested if you are willing to negotiate. Post on my wall if/when you see this.
Give the best answerZ’Z Club
I have reservations!
Give the best answerMoney in trader points disappeared
Hi everyone- I have made a couple of sales now and I am extremely disappointed.
I had money to transfer over that became available in my "traderpoints" section that has disappeared completely. its gone.
has this happened to anyone?
also- when I click the money pending, im unable to click my pending deposit account
so upsetting
How to list a Nobu Malibu reservation
Hi, I have a reservation to Nobu Malibu, but since they don't do text or e-mail confirmations I haven't been able to get my reservation posted. I have posted a screen shot of the phone conversation on the listing, but it keeps getting rejected. If anyone has an idea how I can get it approved that would be much appreciated, thanks!
Give the best answerHolding a bid
What does it mean to hold a bid? and how do you do that?
Give the best answerNeed to change the date but its being worked on
How do I modify?! I am no longer traveljng that day but since the reservations opened up today someone grabbed it and is working on it for a month from now and i cant figure out how to and if i can modify the date!
Give the best answerReservation Name
Ok - Newbie question here - I just purchased a reservation as a gift. How do I know/change the name on the reservation?
Give the best answerRome
Can anyone help with a reservation for Aroma (vis a vis from the Colosseum) in Rome?
6 PAX 21.5 19-20:00
Thank you!
Can’t wait to last minute?!
How do you set a timeline for getting your bid accepted? I can’t wait till the actual time I want to go. I want to know at least eight hours ahead of time. How do you do that?
Give the best answerHow do I choose the restaurants to make a reservation for?
I can’t find restaurants with high performance or like what’s the most popular restaurant or what is in short supply? Any advice?
Give the best answerConcierge change fulfillment time
I posted a request for a reservation this Thursday between 6:30 and 8 pm and initially the potential seller said it would be fulfilled by today. Now they changed it that they will only fulfill it by 5pm that same day. Basically I would have an hour and a half to get to the restaurant. Is this allowed?
Give the best answer@bravehand53
Hi. Is today Cote reservation for 4people at 8:00pm - 9:00pm for indoors or outdoors?
Give the best answer2 Ppl 5pm san Sabino res
Anyone want?
Give the best answer