Absolutely Freezing - Very poor customer service ,profit first is clearly the owners priority. - The Tolcarne Inn Penzance - Trade Reserverings
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🤢 2/5 - Absolutely Freezing - Very poor customer service ,profit first is clearly the owners priority.
By 👻 @Rich G, 12/17/2022 3:00 am
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We had a meal at The Tolcarne last week as part of their 10 year anniversary. Whilst the food was very good unfortunately it was so cold inside that the food was luke warm by the time it arrived and cold by the time we finished each course. Looking around the pub at least 75% of customers were having to wear coats and hats to try and keep warm. We spoke to our waiter and even asked for tea towels to try and stop the freezing draft coming through the windows. One of the two fires wasn’t lit and the one that was on hardly radiated any heat at all. The front door took an age to close when people came in and the outer door was left wide open. All in all the freezing cold spoilt our evening and we were glad to leave. Unfortunately no apology or intervention was made by management staff despite our comments throughout the evening. You don’t expect to pay such high prices to have such poor customer care. We have emailed the Tolcarne on 10/12/22 to voice our concerns but a week later we still have had no response so feel we have no alternative to publicise our complaints. Nice food but avoid in the winter and if you have already booked , wrap up warm and eat up quick !! Clearly maximum profits trumps customer care. Shame Only marked two stars as the food was nice.
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