The Surf Club, Four Seasons Private Residences Surfside - Trade Reserverings
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- Any Room Type
- Any Superior Room
- Surf Club King (Located On All Floors Full Marble Bathroom)
- Floors 8 (12 Biscayne Bay And Downtown Miami Full Wall Windows)
- Oceanfront Room King (Floors 5 To 12 Full Wall Windows Full)
- Oceanfront Room 2 Double Beds (Floors 5 To 12 Full Wall Windows)
- Ocean Bungalow King (2nd Floor Full Wall Windows Full Marble)
- Any Standard Room
- City View King (Floors 5 12 Skyline View Full Wall Windows)
- Any Suite
- Sunset Bay View Studio Suite King Floors 8 (12 Wrap Around)
- Bay View One Bedroom Suite Kb 950 Sqft City View Residence Full
- Bay View 2bedroom Suite 1800 Sqft City View Residence Full
- Sunrise Ocean View Studio Suite King (Flrs 5 12 Full Wall)
- Ocean Front 1bedrm Suite King 950sqft 5th And 10flr Residence
- Ocean Front 2bedroom Suite 2000sqft 2 Full Bathrooms 1 Powder
- Oceanfront 4bedroom Suite 4328sqft 4 Full Bathrooms 1 Powder
- Ocean Front 1bedrm Suite King 1800sqft 5th And 10flr Residence
- Any
- Located Tower Floor 4 Offer View Of Town Of Surfside Twice Daily
- Any Accessible Room
- City View Accessible Room King With Grab Bars For Bathtub Toilet
- Ocean Front Accessible 1bdrm Suite King 950sqft 5th Floor
- Oceanfront Accessible Room 2 Double Beds Grab Bars For Bathtub
- Accessible Ocean Bungalow King Grab Bars For Bathtub Toilet
- Any Executive Room
- Bay View Corner Studio King Floors 5 (12 Wrap Around Private)
- Any Premium Room
- Ocean Corner Studio King Floors 5 (12 Full Wall Windows Full)
The Surf Club, Four Seasons Private Residences Surfside Reviews from The Last Year
Goons providing service
Service and hospitality very poor. Yesterday I had a meeting at the Lido restaurant and in the middle of our drink they informed us that the restaurant and hotel is closed for an event. They kicked us out to the hotel lobby. Then a security goon came to the hotel lobby to kick us out of there as well. Then we went to the condo lobby and two other security guards, likely trained in prisons, were about to physically remove us. I live a block away, spend a lot of money in this hotel, and was meeting with a high-end hotelier who is an expert on service. I couldn’t believe that this was the four seasons Surfside. I will not be coming there again.
The worst experience ever,
I was a regular client, I met with a friend to have a drink at the lido. Out of nowhere after serving us, hotel management came to us to warn us that they had to kick us out of the bar, because the restaurant and bar was reserved for a function of some kind. We exited the area and sat on the sofa, another individual told us that literally he needs to "kick us out '. I am not sure where the four seasons train their employees but they should re assess they training program. We went in the lobby of the condo to finish our meeting. Two security guards or guard dogs were there, I asked if i could use the rest rooms for a second, they were so disdainful and disrespectful that I would never set a foot in this terrible place. I did spent a lot of money in this restaurant and it is an outrage to be treated this way. Their Dog guards probably were trained in a prison.
Excellent hotel in Miami Beach.
The Four Seasons Surf Club is an excellent hotel with very good F&B in Surfside (North Miami Beach). Service is polished and the design is well done. The hotel can be both a quiet paradise and an action packed scene. Would not hesitate to return despite prices climbing into the stratosphere!
Complete relaxation, superb service, beautiful property
From the moment we hopped in the sedan arranged by Four Seasons to check out, we experienced nothing but total relaxation accompanied by gorgeous views from our oceanfront room and absolutely superb service. If we even thought we needed something, an attendant was there to fill our needs (e.g.: I reached to lower my pool chair and struggled with it for about 2 seconds; a young man was immediately there asking whether he could assist). Four Seasons misses no detail. Our trip was a short one, an early 50th birthday celebration for my wife; upon entering our oceanfront room, we were greeted by huge 5-0 balloons, cheesecake decorated with a celebratory message, and chilled champagne. What a wonderful and special surprise. Thank you, thank you to everyone at Four Seasons for making our stay memorable. We will absolutely be back!
Excellent service, drinks, amenities and location but it could be more fun
Beautiful hotel. Excellent service from the second we arrived. We were greeted with champagne and shown the grounds of the hotel and beach before going to our room. Room was beautifully decorated, spacious, clean and modern. We did not get ocean view room but it turned out to be a quieter and cool temperature room since it was not facing the sun. Extremely bright room with panoramic views of Miami city. The automatic shades and drapes only worked to open all the way or close all the way. No option for choosing half way open. I wish the bar near the pool served casual dinners but they shut down at 5 pm so we are left with only one Italian restaurant for dinner. Even though I was tired I had to leave the beach and lounge by the pool to go dress up for dinner since it is a formal dinning. We could eat in the room but we had friends staying there too and we wanted to be social. There is no night events after dark. No live music or any entertainment. You have to go out of the hotel for live music in which is unusual. I visited the shop at the lobby to purchase a beach cover up but the sales woman there seemed to be too busy to sell me anything so I left. The pool bar food was delicious. The cocktails were to die for and the service was impressive. Our Balinese waiters were very kind, helpful, sweet and quick on their feet with everything we needed. Sometimes they did things without us even having to ask. Five stars there. The fine dinning restaurant on the other hand was not so impressive. Italian cuisine but old style and limited menu options. Not very vegan friendly and assumes everyone eats the same and has the same dietary preferences. This was disappointing. The fitness center was quite small and cramped. Once 5 people are inside, there isn’t enough room. I did not use the spa. Restaurant furniture outdoors is outdated and uncomfortable. Old, thick and too soft cushions make you sink in when you sit down and lean back too far to rest your back. Overall a great hotel. I wish it had more activities. It is designed for rest and leisure but I’m very athletic and wanted to do more than just lounge around. There was one yoga class at 9 am. Bikes available to ride around and pools for swimming. It would be great to have boat activities to purchase, water sports, or even a volleyball court or in the sand for the fitness fanatics like me to have more things to do.
Wonderful stay
We stayed for six nights in the Hotel Four Seasons Suf Side and the entire stay was an unforgettable experience. Gastronomy at the highest level. We'd love to come back again. You can feel top management in every detail.
Belated Birthday Gift
The hotel is absolutely beautiful for a second. I thought I was back in Postiamo, Italy. The champagne bar, food grounds, and service were excellent. Thank you to everyone for making our stay so memorable. We will definitely be back in the future.
Disappointing soundproofing
For a hotel of that category and price level, the sound level from the road below was insupportable. I have been at hotels of a lower standard, located in even more noisy locations (airport, highway) where the soundproofing was infinitively better.
Extremely Overpriced and Over Hyped
INTRODUCTION ______________________________________________ I'm never one to publically leave a review; however after numerous stays at this particular property with a consistent negative experience, I really feel compelled to leave one. To preface this, I am a VERY loyal Four Seasons patron, having stayed at numerous properties all over the World, with my home base in Toronto, where the brand was founded (which is spectacular; I can't say enough about the team there). Suffice it to say, a lot of that goes out the window with the Surf Club. Even after this being my fourth stay, pre-empted by numerous e-mails containing feedback and other points of contention. Lastly, don't even think about trying to speak to the General Manager, Daniella Trovoto, as she is clearly up in some Ivory tower, who wouldn't dare speak to a regular hotel guest, as I requested to speak with her numerous times. I think I've spoken to every other manager in every department EXCEPT her. Anything short of someone dying in a hotel suite, she's not coming around or speaking to anybody. It's really quite hilarious. PRE-STAY EXPERIENCE ______________________________________________ Don't expect them to recognize loyalty with any leniency with deposit structures or other requests unless you intend on really making a fuss. This is after having stayed at this property over 3 times with a fully paid folio. Additionally, you need to really be on top of things with both the chat and the e-mail, as I have often been told someone will get back to you, and nobody gets back to you for hours or even days. Even after my particular deposit structure was agreed upon, my reservation was cancelled THREE times, once without notification. DURING THE STAY ______________________________________________ So we get to the hotel, and after all of the reservation cancellations and other hassles, etc., our welcome amenity was this glass dome over the tiniest vegetables you could ever imagine, shoved into some hummus, which I ended up learning was the welcome amenity for our friends room, I was supposed to receive a bottle of wine (still a very stingy welcome amenity for this property). You book this place for $3000 - $5000 per night, yet all the rooms are just glorified regular hotel rooms with a lot of Marble and natural light. Even the rooms without a balcony with a city view cost $2000 - $3000 per night. The only way you get a separate living room of any kind is if you go for one of the "one-bedroom suites", which are technically residences that the hotel leases from the actual owners of the unit, which the hotel has less control over in terms of minimum stays etc. Rooms with a balcony are very sparsely decorated for room rates of this calibre. Just a very simple set of two white chairs and a little table. No decoration, plant(s), nothing. Beyond the nightly rate, there's ALWAYS something weird going on with the room, whether it be door handles falling off and brown stains on the towels in the Ocean Cabanas, wonky child-sized ironing boards and irons spewing out white calcification, to missing furniture and creepy manakin statues looking at you from an adjacent balcony. Housekeeping is OK; however, they do not coordinate with the guests. They were ALWAYS in our room when we returned to change after breakfast, or being out at the pool, etc. Even one day, we informed them that we would be gone all day from about 10 am - 2 pm, yet low and behold, at 2:15 pm, they were in our room cleaning. Then the following day, at 9:00 am, a knock on the door... "housekeeping"...."come back in 30 minutes we'll be at breakfast", yet like clockwork, right after breakfast, housekeeping is in our room. One last thing I find strange at this hotel is that housekeeping will NEVER call down to room service to pick up dirty cups or dishes etc., you have to specifically call room service yourself, or they will literally sit there for days. One stay I purposely left empty bottles and things out and they were left there the entire stay.....$3000 per night LOL. SERVICE ______________________________________________ We arrived early, before our rooms were ready, and were never offered a place to change into swimsuits, an offer to use the facilities, the spa amenities, or anything of that nature. It was very weird. One of my guests staying with us went to the front desk and inquired and was rudely told that we were informed of the check-in time and would be informed when our rooms would be ready. My guest immediately stated to all of us the unfriendly nature of the front guest lady who addressed her question, which prompted me to go to the front desk to see if I could rectify the situation. Long story short, a very nice gentleman who was some sort of front desk manager happily escorted us to a pool-side cabana with a full-size washroom and a couch with refreshments, where we could access our bags and change. They're good with damage control, however, I don't want to pay 2 - 3K per night at a place where you experience numerous bad experiences followed by comps and other remedies. FOOD AND BEVERAGE ______________________________________________ Overarching perception: Food and Drink prices are borderline price gouging, even for someone who doesn't mind spending money on food. Snake River Farms Wagyu, caviar, otoro sushi, fine, I'll pay the money, but a simple orange juice, white toast, fruit; these are things that can only cost so much, and the presentation isn't even that spectacular to boot. Regarding the restaurants, you have LIDO for Breakfast / Dinner, and LIDO or "Winston's at the Beach" for Lunch. Both have very friendly servers, however it is definitely not 5-Star. Things are forgotten, items are vastly overpriced ($9.00 for two pieces of white wonder bread toast, $30 for a glass of orange juice brought to your room on a full-size room service cart), proper cutlery for dishes is forgotten, etc. Drinks from the pool-side bar are very inconsistent, and the poolside service is very hit-and-miss, even when they're not very busy. One day, we sat down for lunch at the poolside restaurant with a couple who lived in Miami, and we were never offered any water. When we finally requested it, the wrong number of cups were brought. One person didn't get their pizza, which arrived over 30 minutes later, and it was burnt. The couple's child didn't get their gelato until I got up and asked. The list goes on and on. This meal was eventually comped. However, I had to make a big fuss about the meal, request a manager, etc. Was completely embarrassed in front of my guests. Needless to say they weren't impressed. Fast forward to the evening, and we sat down at one of the couches at the Champagne bar, ordered drinks, and waited over FORTY minutes to receive our drinks. The funny part of it all was we were positioned near one of the doors and witnessed numerous parties that came in after us, walking out with drinks in their hand. We made a comment to our waiter about our discontent regarding the time and weren't offered a thing. The manager didn't come over; nothing else was said. At this point, we were so kinda over the whole "talk to a manager" schtick by this point of the vacation and had to get to our dinner at the Surf Club Restaurant that we just decided to let it go. Particular individuals are standouts, e.g. Matteo and Straw, and don't get me wrong, everyone is very lovely; it's just, again, a lot of corrections and apologies and efforts to correct mistakes. CHECKOUT ______________________________________________ The night before check-out, we were sitting down for dinner, this was around 8:00 PM, when suddenly, I got a security block warning on my credit card regarding a large charge made by the hotel. I reached out via chat and they stated that it was for the last nights room charge and some incidentals and that it "needed to be settled tonight". Yet again, I had to make a fuss. I informed them that I had to call the bank to clear this block, and it was now too late in the day to do so. Eventually, they relented and allowed me to clear the charge in the morning. Again, numerous stays, always paid my folio in full. Fast forward to checking out, and someone put our baggage under my partner's name, which wasn't on the reservation, resulting in a 45-minute delay in finding our bags, which in turn created a domino effect of charges, including chauffeur waiting time, as well as a late departure fee for our plane, inability to leave the tarmac until over an hour later. It was a disaster. CONCLUSION ______________________________________________ Long-Story short, I don't see the value in staying at this particular property whatsoever. Stay at another property and come in for drinks and/or dinner to experience the beautiful Surf Club building; other than that, I would steer clear.
Stunning Understated Marvelous
What a combination! Perfect beachfront hotel with best of everything. Linens, towels, views, food, gelato…a place to go and forget the life you left behind. Most incredible is the service. Me and my family were there for 4 nights and felt like we were the only guests there since the service was intensely supportive to the extent that it left me wondering how and where do they find such great help. Would and will return!
Surfside's Best Hotels that are most frequently booked by customers of The Surf Club, Four Seasons Private Residences Surfside
Ranked #10 in Surfside's Best Hotels.
Great Service - amazing dinner!!
Read about the site in NYT and bought a reservation at Mother Wolf in LA 2 days later. Worked great and the food was amazing!!!
Worked perfectly!
Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.
Got into Nobu Malibu
Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!
Very easy
Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future
Fabulous Lunch
I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!
Great reviewer team
Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!
Incredible
I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.
Best platform out there!
Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!
This app is life changing
This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!
Worked perfectly
Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.
Success on Short Notice
Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.
Worked perfectly, thank you!
This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!
Worked flawlessly!
Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.
Love this app!
So glad I came across this app :)
Quick table in Miami
I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here
Prime time, great meal
So easy and had a prime time which I can never seem to get on normal res apps. So worth it
Got impossible NYC res
instead of waiting weeks I got my 4 charles reservation instantly
Worked perfectly to get into Carbone. So delighted
perfect
Worked well, got me into a restaurant with no availability
I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.
Last minute reservation for Delilah Las Vegas
Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍
It works!
Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!
Money transfer
As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.
Love this app
Got to go to places otherwise unreachable
Easy Access
Very easy to get into one of the hardest restaurants to reserve in New York.
Appointment
I was waiting on the transfer for name but it hasn’t happened yet and my reservation is tonight , will it be an issue that is hasn’t changed into my name yet
Buyers interested in Bern's Steakhouse: PLEASE READ
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Just got scammed!
Thats unfortunate but you can always get your money back if they cancel the reservation.
Congrats on 3 mil
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it?
Click on "Take off the Market Option" in your portfolio
Working on your bid?
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted.
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from?
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered?
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
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