Weird employee vibe - The Ritz-Carlton New York, NoMad - Trade Reserverings
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🤢 2/5 - Weird employee vibe
By 👻 @Mike A, 01/01/2023 3:00 am
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We thought we’d stop by for a drink at the rooftop bar. Well, a friend and I walked up to the hostesses on the first floor and asked if we could go to the rooftop. She looked us up and down and checked her ipad and said ‘sorry, we’re all booked for the night’. I felt as though our attire or vibe was not to her liking. Then we proceeded to the lobby bar where it took about 15 min to order. Finally a worker came up ( he might have been a manager) and took our order. Then about 2 minutes later a waiter came over to confirm our drink orders. It took another 10 minutes to get our drinks after that. My buddy was super tired from jet lag and closed his eyes a few times. I was chatting with my wife and my buddies wife what he was dozing off and on. The gentleman in the suit came over and asked if he could stay awake otherwise a guard might say something if they see you dozing off. I’m the meantime, all the employees at and around the bar were staring at us making us uncomfortable. So bottom line, we went in to get a drink from another cool roof bar and left feeling judged and irritated. The hotel itself was pretty awesome but the employees shouldn’t make patrons feel as if they do not belong in their bougie rooftop bar or their lobby bar. BTW, I’m a Bonvoy Titanium member and have never felt this awkward in any of the other tons of Marriott Bonvoy hotels that we’ve stayed at.
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