Horrible, disgusting, Will not be back - Sugar Factory - Foxwoods Mashantucket - Reserveringen te koop
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Ledyard's Best Restaurants that are most frequently booked by customers of Sugar Factory - Foxwoods Mashantucket
Ranked #20 in Ledyard's Best Restaurants.
🤮 1/5 - Horrible, disgusting, Will not be back
By 👻 @Meander23480303746, 12/20/2023 3:00 am
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I have genuinely never had a worse experience at a restaraunt, especially one that’s supposed to be very popular and nation-wide. For starters, they brought us fries instead of our loaded fries we ordered, fine mistakes happen I get it. Then after ordering our milkshakes with no other food ordered and 2 other tables in the whole restaraunt, we wait 30 minutes for our milkshakes. Our waitor told us he was grabbing our shakes, but within that time the 2 tables who came in and ordered AFTER US, received their shakes before we did, and it was at least another 10 minutes after the waitor telling us they are coming. When our desserts finally came, they forgot to put in the crème brûlée we ordered. To offer us compensation for our wasted time the manager offered to “take care of it” for us. Very kind of him due to our frustrations, until we saw that $3 off of each $20 milkshake was taken off, a total of $6 was considered ‘taking care of us’. Needless to say we will absolutely never be back and hope you take this into consideration before spending an arm and a leg for below average food and customer service.
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