Would give one star if I could simply due to the service. - Piatti San Diego - Reserveringen te koop
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🤮 1/5 - Would give one star if I could simply due to the service.
By 👻 @Meera P., 03/08/2024 3:00 am
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My roommates 23rd birthday reservation was made for 3/2 at 6pm for a party of 15 weeks in advance. There happened to be some rain that day and instead of the restaurant accommodating our reservation inside, they called us at 5:45 stating that they couldn't have us outside. At this point our guests had already arrived at the restaurant and my roommate was on the phone with multiple people and the manager until after 6pm to figure out a solution. The manager came to the conclusion that our party could try to be fit in around 7 inside or at least see if the outside patio was able to be dried down for us to sit there (either of which we were totally fine with, we just wanted to be able to eat some fantastic food with her guests). However, once we got to the restaurant, we were told our reservation was cancelled. We had not cancelled it and had told them multiple times we did not want it cancelled if there's a possibility they can accommodate us at a later hour. The manager I believe comes out and tells us that she never once said that our reservation could be accommodated later and tried to gaslight my roommate into thinking it is her fault for the situation. The manager told us she received a call earlier in the day asking if she wanted outdoors still-- Which she never did and we have no call log on her phone to prove it-- but essentially called us the liars and said she insisted on it being outside. We tried to show her the log but she wouldn't look at it either. The manager never once said sorry, only that she could not control the weather and that they had to shut down the patio so we could not even sit out there when the rain had stopped for 45 minutes. It is just very very disappointing to come to a nice, expensive restaurant and be treated with absolutely no respect. We were being as respectful and accommodating as we could to the restaurant-- saying we were willing to sit outside even if it's damp or pushing it back a bit. Any other restaurant with their prices would've found a way to make it possible for a large party reservation to be seated somewhere, whether that was outside or inside, and maybe thought further ahead of time than 15 minutes before the reservation time to come up with a solution. This and the attitude were unacceptable. My roommate did not need the added stress of having to find another restaurant to accommodate all of the guests. It felt very unprofessional and not the type of service I expect from such a nice place. I also just do not understand why a restaurant would've just not made an effort to accommodate a 15 person reservation (that would've tipped 20% or more). I do not plan on ever returning on my own accord and I hope the establishment takes some efforts to correct their employees attitudes.
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