Huge disappointment - Marco Pierre White Steakhouse, Bar & Grill Birmingham - Reserveringen te koop
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Birmingham's Best Restaurants that are most frequently booked by customers of Marco Pierre White Steakhouse, Bar & Grill Birmingham
Ranked #21 in Birmingham's Best Restaurants.
🤮 1/5 - Huge disappointment
By 👻 @Sally F, 04/07/2022 3:00 am
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My husband and I visited for lunch last week. The following day I was sent a satisfaction survey to complete. Given that my feedback contained several negative comments, I would have hoped that someone would have had the courtesy to respond. Do they only respond if you tell them something that they like to hear?
I am not going to bother writing a long winded account if our visit, as it seems on par with many others on here. The main points I feel management should to take account of are:
. Order finally taken over 45 minutes after we were seated (having tried for 30 minutes to catch a staff member’s attention).
. Drinks arrived after another 25 minutes, minus the tap water requested, which never appeared.
. Food arrived after another 25 minutes. Two steaks, one cooked incorrectly, which was sent back. Neither of a quality I would expect for the money paid. I have frequently had better quality steaks from a local pub chain.
. After another 30 minutes a very nice waitress asked us if we’d enjoyed our meal. She was told that we hadn’t and asked to see the manager. She took our desert order and an order for more drinks.
. Having finished our deserts, which were the best part of the meal, we asked for the bill. It was incorrect as the voucher had not been deducted. We managed to attract the attention of a member of staff, who happened to be the manager. No apology for not coming to ask why we wanted to see him. We told him how disappointed we were with everything and he agreed to deduct the service charge. However, as our voucher was £100 and the bill was £103, his loss was actually only £3 not the full service charge.
We would have left after the main courses had we not had a voucher. We visited here for afternoon tea a few years ago and can’t believe how standards have declined.
It must be said that all the staff, with the exception of the manager, were friendly and extremely hard working. It was a shame that on the day we visited, we saw them having to deal with complaints from at least four other tables.
Our children gave us the voucher. They work hard and have young families to support. The overriding disappointment of this visit, is that hard earned money achieved such little respect from a local business, all of whom we are repeatedly being asked to support.
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