It could have been a great stay - Le Prieuré Gennes-Val-de-Loire - Trade Reserverings
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😒 3/5 - It could have been a great stay
By 👻 @Voyageur Blase, 10/14/2023 3:00 am
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An important criterion in selecting hotels for my vacation itineraries is the hotel's having an excellent restaurant. Castellane, the "Gastronomic French Restaurant" at Chateau Le Prieure, certainly satisfied that criterion. This allows me to enjoy an evening without having to worry about driving again. After verifying on the website that the restaurant would be open (such "gourmet" restaurants are often closed two nights a week to give the staff a break), I booked a nonrefundable stay and requested dinner. The hotel confirmed my room reservation but told me that the restaurant was not available. I decided that I would take advantage of room service and would not request a cancellation. It turned out that Castellane was not even open. Upon leaving the hotel, I heard another guest complain to the front desk that the restaurant had been closed the evening before and was not going to be open that evening as well - a most justified complaint. And room service? The poorly staffed hotel could provide us only with a charcuterie plate or a fromage plate because the kitchen was closed. So, we sallied forth into Saumur, where I have to say that we had a surprisingly excellent dinner at L'Instinct. The hotel is understaffed. The hotel is desperately in need of some tender loving care such as repair of a window with a hole in it and remediation of the sinking floor with cracked wood that you would not want to step on with bare feet. However, WiFi access is good. The staff is friendly and hospitable. The rooms are capacious and clean (although the shower had pink mildew). The bedding is most comfortable. The lounge area with its view of the Loire is spectacular as was the morning view of the river from our room.
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