Good food, missing service - Judges Country House Hotel Yarm - Trade Reserverings
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🤢 2/5 - Good food, missing service
By 👻 @PMHodgson, 04/07/2022 3:00 am
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Visited for dinner, not staying. Table booked for 6pm, arrived at 5:30. Had coffee in the lounge. The quality of the food was good but the service was largely missing, inattentive or poorly skilled. After more than 30 minutes between each course we left before desert as it was heading to 40 minutes to even place an order with no service staff to be seen. We had to go to reception to find someone and to pay and leave. No apology, just excuses about it being a busy day and that they didn’t know where the staff were. Management you need to train and support your service staff better, this is not the fault of the service staff. When you are paying £50 a head with an automatic £11 discretionary service charge, your guests expect better service. Really felt for the kitchen who did a great job. This was my third visit, sadly the last for a while.
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