Bit disappointed - Hope Street Hotel Liverpool - Trade Reserverings
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Liverpool's Best Hotels that are most frequently booked by customers of Hope Street Hotel Liverpool
😒 3/5 - Bit disappointed
By 👻 @CatCatx, 03/23/2022 3:00 am
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We went for a special birthday trip to Liverpool and so wanted an equally special place to stay but unfortunately found this hotel a bit hit and miss.
Good: check-in and check-out staff, reception for booking taxis etc all very polite and helpful. Bar was lovely and staff also very good. Location is excellent, beautiful building. Wonderful treatment in the spa - the lady who carried out the treatment was extremely friendly and professional.
Not so good: room was not as clean as expected. There was a lot of dust and empty wrappers (!) under the bed - it was one with legs so you could see this. There was staining around the shower/bath. Room (facing the back) was quite noisy - could hear a bottle bin being emptied each morning very early. We returned to the room one day after housekeeping had been/finished to find the room unlocked. The two members of staff were fairly dismissive, verging on rude, when I asked a straightforward question.
I really wanted to love this place but don't think it was up to the standard I expect for the price, sadly.
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