Fancy macaroons, dismissive and unfriendly staff - Fortnum & Mason Piccadilly London - Reserveringen te koop
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🤮 1/5 - Fancy macaroons, dismissive and unfriendly staff
By 👻 @Dizzyli, 06/01/2022 3:00 am
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I’ve always wanted to go to Fortnum and Masons so we popped in as a family on my birthday with the aim to purchase some
Fancy biscuits and macaroons.
Well you can’t fault the store visually, it’s stunning and the products are beautifully packaged. However genuine friendly customer service is lacking. I stood at the macaroon counter for 5 mins and waited whilst two members of staff chatted in front of me. When I asked the member of staff what the system
Was, did I need to take a ticket,
I was abruptly told that she was with a
Customer. No sorry,
No I’ll be with you in a moment.
I then stood at the counter for a further five mins whilst people around me were being served. When the member of staff finally came over there was no sorry to have kept you waiting just an abrupt what did I want.
I did start to feel a bit like maybe it was
That I had a touch of the commoner about me! It felt so snooty and unfriendly.
I walked away feeling disappointed
as I have wanted
To go to this store
For such
A long time.
I might not be a high rolling,
High spending customer but I am
Still a customer.
Please train your staff
To be more courteous,
Friendly.
It really goes a
Long way to
Making the day special,
Even more so than
The fancy macaroons.
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