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Encore at Wynn Las Vegas Reviews from The Last Year
I always go to the Encore because I like their parking but
I always go to the Encore because I like their parking but all this applies to the Wynn as well. Stopped by to take advantage of their tier match upgrade offer. I was reminded why they are a five star resort. The team bends over backwards to take care of you and make you feel appreciated. Nice thing about being higher tier is you get to skip the line at the buffet. And the Wynn buffet is, in my opinion, the best in town. Dealers at the table games are super efficient and friendly. I was actually a little up. Even the team members in the cage were on point and friendly. Yep, tier upgrade gives me a reason to go there again.
HOUSEKEEPING STOLE $600 AND ENCORE DOES NOT CARE!! During
HOUSEKEEPING STOLE $600 AND ENCORE DOES NOT CARE!! During a two-night stay at Encore, I had a winning night at their casino and put my $640 in chips on the minibar cabinet. The next day we spoke with a housekeeper in the hallway about using no air freshener in the room, and she seemed really nice and accommodating. My wife and I left the room for two hours while housekeeping tended to the room, and on the desk, I left a $5 tip and a note about the air freshener because the housekeeper we talked to said she would not be servicing our room herself. When we returned, the room had been serviced and the tip was collected, but when I went to gather up my chips I found that two of the chips ($600!!) were gone. Only $40 remained, and my neat stack with the largest chips on the bottom was inverted with the green $25 chip now on top and the $500 and $100 chips stolen. We wasted several hours of our trip filing a report with hotel security and then a police report with LV Metro Police. I was sure that Encore would make things right for us, considering that when we asked the hotel PI if this sort of thing was common, he told us that it common enough to keep him employed. Wow. So this is common? I guess so! I noticed there actually was a review from another Encore guest that had $200 stolen out of their zipped suitcase just two days before our money was taken. And Encore will do nothing for them, either! The PI told us that they'll know exactly who entered our room while we were away based on the electronic key record and they'd complete their investigation in a few days. That made me feel like this matter would be rectified to our satisfaction once they figured out who took our money. Two days later, back at home, we got a call from Encore Claims Department, who told us they couldn't find the chips "that I lost" and their investigation was complete. I firmly told them that I didn't lose the chips, they were stolen, and the only person in the room was Encore housekeeping, and I was stunned that Encore would just drop the issue and let their housekeeper steal from their guests and not make any attempt to compensate the guest! I then got the non-apology, "I'm sorry you are disappointed." So Encore apparently has a chronic problem of housekeepers taking money from their guests and a policy to turn their backs on their guests with a shrug and a "tough luck." We are frequent visitors to Vegas and although we're comped at Palazzo, my wife wanted to check out Encore. Needless to say, we won't be returning. I realize this could happen anywhere, but the way they handled it lost them two customers Not that they care.
We suffer discrimination, mistreatment and we were humiliated by the hotel
The worst experience ever ! We suffer discrimination, mistreatment and we were humiliated by the hotel staff. When we were defending ourselves from the mistreatment of a staff member during the david guetta event, 8 people surrounded us and gave us 15 minutes to leave the property. They did not refund any money for our stay, just bullied us into leaving the hotel. They didn’t permit us to speak with the general manager so pushedWe felt very unsafe and intimidated by staff members of the hotel. An act of discrimination for being Latino.
Mostly fabulous
I have been of the opinion that the Wynn is the nicest hotel in Las Vegas, and I still think that’s mostly true. This is my first time staying on the Encore side and the rooms are truly spectacular. Roomy, technologically advanced, comfortable. They feel luxurious. The service at the pool, restaurants, concierge and front desk is also exceptional - even better than I remembered. I requested a number of things at the front desk and they were more than happy to accommodate. The food and drinks were very good everywhere we went - Delilah, Espresso, Jardin, Aft Bar. They have particularly good coffee, which is also not something I remembered. The pool areas are quite glorious and comfortable. We still got a real kick out of the Lake of Dreams. I visited the spa for the first time and it is truly to die for, beautiful and well-equipped and featuring really wonderful staff members and service providers. For the bad, the casino and reception areas still stink of cigarette smoke. Obviously this is a problem all over Las Vegas but it is bad at the Wynn/Encore, maybe because the lobby likings are low and the reception desks are right by the casino. It is also, and this is no surprise either, eye wateringly expensive. The room prices to up there, of course, but the incidentals and food are insane (this from someone who lives in New York City). The place is carefully arranged to charge for absolutely everything - you can’t even place meal leftovers in the room fridge because it’s reserved for mini bar items and they threaten a $25 fee for leaving outside food in there. It’s a little much. Overall, this is a great place to stay if you are good with the price.
Great Stay Customer Service Could be Improved
Let me start by saying the Hard Product at the Wynn is phenomenal. Room was well-appointed (TV was a bit small) but everything was clean and well put together. Customer Service could be improved. So I booked with Amex FHR which costs a little bit more but included the following benefits: 30 credit for drinks or minibar 150 spa credit 4pm GUARANTEED Late checkout 60 breakfast credit Spa was phenomenal; 50 minute massage for $90 with tip when accounting for the spa credit Minibar snacks were a nice touch Breakfast we did at the buffet which was also great and the quality of the food was top notch However the hotel had an issue with the late checkout. There was no do not disturb doortag in my room and housekeeping kept knocking on the hour (4-5 times total) from 12 pm to 4pm - despite being told multiple times I had late checkout. I wanted to sleep for a bit since I had a red-eye back to the East coast obviously this did not happen. I informed the front desk about this and they were like oh we dont see the 4pm tag on the room. (Makes no sense since to their credit they applied all the appropriate credits listed above were applied). I asked for someone to follow up with me about the stay so far radio silence. I understand service issues can happen but I think at least a follow up is due here. Overall its too bad. I would have happily given this place 5 stars and booked my next few stays in Vegas at Wynn/Encore but I dont want to be harassed to get a guaranteed benefit. I think the hotel is great with everything is going well, but when things go wrong dont expect recourse.
Top hotel, not top service
5 Star Hotel with 2 Star Service Not the first time I’ve stayed here. Customer service repeatedly has ignored my emails. Not what i expect from a hotel like this. I have been charged incorrectly for a buffet where I also unfortunately had to complain about the quality and selection of food. I have been waiting for over a year for someone to get back to me . No one has I stayed this year and again, no one felt responsible for this issue. Checkin staff was however great
Updating my review after Jorge (Wynn Customer Experience
Updating my review after Jorge (Wynn Customer Experience Specialist) reached out to me regarding my Wynn-email feedback and then I guess he saw this Yelp review. I didn't ask for it, and I kindly advised that I would not be visiting the property again. He took it upon himself to refund the room service charge and cafe charges, which i greatly appreciate. Not many properties would take the time to do that, and without prompting. I just wish that hospitality mindset was evident in the daily staff. I know it's tough right now to find people who want to work, and will do a decent job. Thanks Jorge for restoring my faith.
COFFEE.
There was no coffee maker in the room nor was there an easy way to get coffee let alone quick. We need coffee in the morning period. I usually stay at the palazzo or Venetian but this time I decided to try the encore because it was a little cheaper but NEVER AGAIN. It took room service nearly an hour every day to get here with coffee. One of the days I walked to the cafe to get the coffee they offer here. Their coffee was terrible. There is no Starbucks here or any other good place to get coffee quick. All the cafes have lines for coffee. One star because of coffee and making it a huge inconvenience to get it. I will never stay here again. Also (and you can laugh) the front entrance had a strong sewage smell which seemed appropriate lol.
BEWARE! THERE ARE THIEVES!!! WE WERE ROBBED!!! We had
BEWARE! THERE ARE THIEVES!!! WE WERE ROBBED!!! We had money stolen from our suitcase in the room at the Encore... but no one seems to care. We were staying at the Encore for a family wedding that took place in the hotel. When we left to attend the ceremony, our room had not been cleaned so we called the front desk upon leaving and requested it be cleaned while we were gone. 2 hours later we returned, the room was clean, but I noticed my suitcase had been unzipped. Upon opening the suitcase, I saw the wedding card/envelope was not on the top where I had left it. I looked through the suitcase to find the card under my clothes, the envelope was missing along with $200 (which was not all of the cash in the envelope). We reported the incident to the front desk but I explained that we had come from NY and were not going to miss the wedding to file the report since the security personnel were not immediately available and they advised we could file the report later that evening. We called the front desk at 10pm and advised we were ready to file the report. We waited 1 hour for the security person to arrive (after calling about 45 minutes into the wait and were told there were a lot of security issues and other priorities since it was a Saturday night). He took the info and was gone in 5 minutes. He said they would look into the key scans and would know who entered during that time and that we should file a police report and press charges. He also said we would have difficulty getting the police department to answer us, which is exactly what has happened. The police dept. phone number advised us (digitally) to file a report online. Since doing that, we heard from the security person from Encore and he said we've done all we can. I realize this is not a lot of money and it will be considered a learning curve, but when you stay in (what appears to be) a nice hotel, you tend to think that even if someone of their employees does take something from your room, they would accept liability for missing cash when they are the only ones who were in the room other than us. Their lack of attention to this matter has been disappointing and I will not recommend anyone stay there when their security is as aloof as they are. My advice is to use the safe, don't leave any extra room cards laying around the room when you are not there, and be aware of everyone and your surroundings. I would love to return to Las Vegas but will certainly not stay at the Encore or Wynn hotel.
What a disappointment
First the good things: A nice hotel room, but the designer overdosed on faux gold lacquer-the entire room decor was just not my style. The bed was extremely comfortable, and the blackout curtains worked perfectly and the AC was quiet and kept the room at exactly the right temperature I wanted it. The bathroom was large and had plenty of soap, shampoo etc. The staff were by and large friendly and helpful but with a dose of disinterest, and obviously looking forward to getting off their shift. The not so good side: Be prepared to be nickle and dimed on EVERYTHING. A can of coke in your room-$8.00, a 0.5L bottle of Fiji water for $12.00. Everything in the minibar was obscenely overpriced. I get it that this is Vegas, but this was ridiculous. The food in every restaurant was horrendously over priced and you need to make reservations days if not weeks in advance of your arrival. There was very little availability in the restaurants when we arrived, so ended up going to other restaurants in town. Good for us as we had better food. The casino was extremely smokey which irritated by throat and made all of my clothes stink. The Wynn is intentionally designed to force you to walk through the casino to go anywhere and is confusing so you get lost in the middle of a smokey, bright pulsating light and loud music environment that is almost seizure inducing. Would I stay there again? Absolutely not, not even if I won a free weekend there. If you want a nice luxury hotel go to the Waldorf Astoria or Four Seasons.
Nice Experience
Lots of things to do , inside of the hotel Almost no need to venture to other properties on the strip if its not a destination Casinos are sufficient Restaurants are good We have stayed at both properties , several times No major complaints Good choice
One of the best hotels in Vegas
Very nice hotel. A little quieter than the Wynn, the room was very comfortable and nice interiors. Great bed, sofa, bathroom. Encore gym is better than the Wynn's. The restaurants were very nice and accessible. Although the casino is smaller than the Wynn side ( and quieter), you can easily walk over for more action/noise to the Wynn. I prefer the quieter Encore side. If they have a large group, don't be surprised to be waiting in line for the elevator at certain times. Friendly staff. Also easy walk to the all the shops/restaurants next door at the Venetian. Definitely one of the better hotels on the north side of the strip.
Wynn Encore, treat yourself !
We love this hotel, everything about Wynn Encore is exceptional. Once again we stayed in one of their giant sized tower suites with a fabulous view. The staff could not be more friendly and the hotel is a little quieter and more refined than Wynn itself. We dined at Mizumi ( world class ) we dined at SW (twice) both were amazing and never disappoints. We cannot wait to return again to Las Vegas and to Wynn Encore.
Suite is really nice but in-room dining is terrible! If
Suite is really nice but in-room dining is terrible! If you stay at the Encore plan on eating somewhere else, their eating options are poor at best. Their prices are ridiculously high and the food tastes like prepackaged meals. Other than that it's nice!
Pros: Very nice, large rooms.
The Espresso bar by the front desk has good breakfast and coffee. F&B for meetings: decent food but excellent service. Cons: 2 Queen rooms are on the "noisy" side of the hotel. Was there for work and was not informed that there's a nightclub pool side at the Wynn that goes until 4 am on Wednesdays and Fridays!!! Even earplugs that I brought with me didn't help. Worst sleep I've had since I had newborns. Wish I was given the option to stay on the quiet side or at least get a higher floor (I was on the 15th). Front desk agent never offered that info. No coffee maker in room.
Beware for the Bait and switch.
Don't buy their deceptive room upgrades. This is all a scam. I would book a large resort at another hotel and save yourself a lot of money. MGM gives you 4 pillows to each bed. This place gives you two crappy pillows and makes you remember how horrible they are. Very upsetting rooms for the value
Seems to have lost the Wynn charm. Very pricey with lots of nickel and dime items
Hard to explain. The facilities have been kept well; however, for the premium price hard to see the benefits. Everything is a charge now. The Internet included in the resort fee is only basic and sluggish. Always shocked these high end hotels don't believe in coffee maker. Some people don't want room service and just want a coffee before you start the day. Food at all restaurants was very good but just terribly expensive. As an example we had a 60 USD for two breakfast credit and ordering a coffee, food item and maybe one side always has our bill almost 2x that. Most striking thing was front desk interactions. Had four instances and each time the attitude seemed to be that they were doing me a favor by providing a high level of service. Room is stocked with almost nothing but a mini bar. Two wine glasses and nothing else. The room size is bigger than most on strip but the extra living area you quickly realize isn't that efficient to use. Look. It's a nice place but hard to justify the price premium.
Wonderful week at the Encore!
Just back from a seven night stay at the Encore. We have stayed here many times, yet when we walk in, it still makes us gasp at how beautiful it all is. It is certainly not a new hotel now but you would never know it as it is maintained so efficiently. From the moment we checked in to when we checked out, we were looked after. The staff are second to none. Whilst there we enjoyed meals at Jardin, Terrace Pointe, Charlie’s, the Buffet and the Express cafe. However, the best meal of the week was definitely at Sinatra in the Wynn. Perfect corner table, fabulous food, perfect service. I can’t recommend it highly enough. All good things come to an end and the week flew by but we will definitely be back and it will definitely be to stay at the Encore. I can’t imagine why anyone would choose to stay anywhere else in Las Vegas.
There's a reason why Wynn / Encore resort is the best
There's a reason why Wynn / Encore resort is the best property in Las Vegas! Elegant hotel, exquisite decor & super friendly staff members that'll make you fell welcome the moment to enter this establishment make this one a true 5 star experience! The 1st room I was assigned to actually had a clogged draining system in the shower and unfortunately it flooded the whole bathroom area during my shower but I want to give a special thanks to the hotel manager Bianca Valle who was so nice & professional and moved me to a new room within 30 minutes of that incident. I also received a $50 breakfast credit for each day I stayed there and used that on the Wynn Buffet brunch which I'll do a separate review here.They also have a great line up of high end restaurants & clothing stores inside both Wynn & Encore buildings.I really didn't get to enjoy everything they have this time and planning a 2nd visit very soon!! If you're a regular or a tourist in Las Vegas, Wynn/Encore is the place you must stay at least once!!
Got three free nights so that part was great .
Ordered an extra bed for the room it came at approximately 11 pm after calling 4 times. Then the room is not cleaned unless reminding them or requesting it. Comps are small. Buffet about $250 to $300 for 3 . Coffee figure $10 with tip in small retail store . Pool closed . Pool open in Wynn closes at 4. Only go if it is free.
Las Vegas's Best Hotels that are most frequently booked by customers of Encore at Wynn Las Vegas
Ranked #19 in Las Vegas's Best Hotels.
Great Service - amazing dinner!!
Read about the site in NYT and bought a reservation at Mother Wolf in LA 2 days later. Worked great and the food was amazing!!!
Worked perfectly!
Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.
Got into Nobu Malibu
Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!
Very easy
Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future
Fabulous Lunch
I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!
Great reviewer team
Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!
Incredible
I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.
Best platform out there!
Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!
This app is life changing
This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!
Worked perfectly
Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.
Success on Short Notice
Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.
Worked perfectly, thank you!
This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!
Worked flawlessly!
Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.
Love this app!
So glad I came across this app :)
Quick table in Miami
I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here
Prime time, great meal
So easy and had a prime time which I can never seem to get on normal res apps. So worth it
Got impossible NYC res
instead of waiting weeks I got my 4 charles reservation instantly
Worked perfectly to get into Carbone. So delighted
perfect
Worked well, got me into a restaurant with no availability
I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.
Last minute reservation for Delilah Las Vegas
Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍
It works!
Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!
Money transfer
As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.
Love this app
Got to go to places otherwise unreachable
Easy Access
Very easy to get into one of the hardest restaurants to reserve in New York.
Tune into NBC News - Top Story Tonight 7:40p ET
Let’s go. Get more people placing bids!
I will give you 50% of ALL of my PROFITS if you teach me how to make profits?
LOL. Thank you The New Yorker.
Appointment
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it?
Click on "Take off the Market Option" in your portfolio
Working on your bid?
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted.
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from?
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered?
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Encore at Wynn Las Vegas User Reviews & Question Forums
Encore at Wynn Las Vegas Yelp Reviews |
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By 👻 @Remo N. (04/23/2024 3:00 am)
Encore at Wynn Las Vegas Tripadvisor Reviews |
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By 👻 @Nadia D d (04/23/2024 3:00 am)
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