ADA non compliant, rude hostess and Assistant General Manager who lied. - Brix Napa Valley - Reserveringen te koop
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🤮 1/5 - ADA non compliant, rude hostess and Assistant General Manager who lied.
By 👻 @Caligirl, 11/28/2021 3:00 am
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Extremely disappointing evening. Saved by the fabulous bar staff, Tiffany and Sarah Gail. Booked a table inside but when the hostess saw my service dog (wearing a vest) I was taken to an outside table, which was freezing cold, broken heater. Asked to be seated in doors, was told dogs can’t go inside. Reminded the hostess and the AGM that my dog was not a pet, I told them they could see his service animal card but they weren’t interested. Then was told there was no tables available so asked to sit at bar. AGM told me no food was served at the bar but when I sat down for a drink, people were eating. As I sat down the bartender asked me if I wanted to eat something. I told her I’d just been told by the AGM that you didn’t serve food at the bar. She said of course we do!
Hostess and AGM treated me like a second class citizen and I will be following this up formally.
The service I received at the bar was exemplary, so professional and so understanding. The food was fantastic, just a shame the front of house and the manager were completely the opposite. Not even an apology on the way out.
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