I really don't understand how this place is in business - Versace Mansion Miami Beach - Reserveringen te koop
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Miami Beach's Best Restaurants that are most frequently booked by customers of Versace Mansion Miami Beach
Booked 1 times by Versace Mansion Miami Beach customers.
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🤮 1/5 - I really don't understand how this place is in business
By 👻 @Gillian O., 12/14/2021 3:00 am
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I really don't understand how this place is in business with the staff that they have. ***This review is not based off of the food***Came here on a busy Saturday night (12/11/21) with reservations that were made months in advance. Was quickly seated inside, main level, next to a stand alone bar with a huge line. Most guest bumping into the back of chair as well as others with me. That's how poorly placed my table was and how packed they've made the dining area. (No covid protocols in place) I figured since my reservations were made about 2 months in advance, and since I called and requested a pool side table, I would surely be able to move tables. I went to the hostess counter and explained how crowded my table was by guests ordering from the stand alone bar and how I would love to move to the pool side view. The little girl working rolled her eyes and said "everyone wants to sit down there, so you can't" (I'm sorry, who are you talking to?!) I asked her what she just said... because surely someone who works at the Versace Mansion of all places isn't talking to a customer who's table is about to spend hundreds of dollars at the restaurant... but yup! She did it again.. she said "like I said it's full. You can move over to the table next to you if you want or you can wait over an hour to sit by the pool" her little side kick hostess laughed under her breath. I walked away and told my table what happened, we decided to move to the next table and not let those girls get to us because we were there for an experience. Shocker.. it gets worse!!! Our waiter comes and asks if we would like drinks. We all say water... and continue to replay what just happened because it was such a shock. In walks two young girls, they get seated at the table we just moved from. Our waiter comes back and asks if we were ready to order. I was so annoyed that I told my friends I didn't want to eat. So my friend takes it upon herself to order calamari for the table and herself a drink. We quickly hear to two girls that were seated at our previous table very loudly complaining to the waiter about the same complaints we had!! He tells them they have to talk to the host. They get up, go tell the host (who is literally stationed right behind our current table) and they all disappear. Our appetizer then comes. None of us eat it because we are waiting to see if the two girls are going to come back..... nope! Just the host. So I stand up and ask the host if she had just seated them by the pool. She said yes, what's your issue. (Again... I am trying to stay calm) I explain how we had JUST requested the same thing to which she denied. She said "yea well you are already eating, so you can't move after ordering"..... I think you all get the point by now. We didn't have food or drinks when we requested a move, nor did we even touch our food even when it came. I start to explain myself, again. And she and her little friend start laughing. In my face. The hostess w red fried hair says "let me get the manager because this ain't gonna work".. I said "good get him". Here comes the poor excuse of a manager. As I towered over him, all 5'6 of me (in heels), I explain everything that happened. He looks at me in silence and says nothing. His little hyena of hostess' begin to laugh.. very obnoxiously and he looks at them. They don't stop. I said are you okay with them laughing at your guests? He said "2 guests is a big difference than 3. You can wait an hour or stay here" and at that point I told him he can write of the appetizer and drink because we will not be staying. He said " that's fine with me" I asked for his name to which he said "I don't have a name. Bye" LOL!!!!! I tried to take a pic but somehow I didn't. But I did get the two rude girls that were laughing. It's no wonder the customer service is bad, management condones it!!!!! I will absolutely never visit or recommend this place! These girls and the manager working that night need to be fired. Oh and gratuity is included on all of Ocean Drive.. so they can get away with this kind of behavior. Truly disgusting!
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