A bit overwhelming - Valter's Osteria Salt Lake City - Reserveringen te koop
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🙂 4/5 - A bit overwhelming
By 👻 @AltaAngel, 01/25/2023 3:00 am
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First off, I have extensive restaurant background and my review is based on my personal experience as a customer and a bit by my own professional experience. The restaurant itself has a nice upscale vibe and the staff seemed to be very professional. The host was straight forward and professional and seemed to consider our needs without us acknowledging such. The menu was extremely confusing and overwhelming. I understand traditional Italian as we have experience this in Italy with our friends. Food is big and many courses are the norm. The menu addressed this but it was very confusing and quite large which generally I have not found to be consistent with high end restaurants. I felt the biggest issue for us after our frustration with the menu, was our server. Let me say she hit all the requirements for proper serving but she did not listen to us, rather when we started to ask a question in regards to the menu, she talked over me and started a well rehearsed speel of how to precede. It was unhelpful as she talked quickly and was difficult to understand (I considered that she didn't speak or understand English well). At the end of her suggestions, we were as confused as we started and ended up ordering things she suggested (then I heard the waiter next to our table give the exact same speech). I ordered the salad sampler and the pasta sampler and my husband ordered the Lasagna. Again at this point we just wanted to order something and this is what she suggested. The Salad sampler consist of a small piece of watermelon with some small shrimp and sauce on top, a slice of cantaloupe wrapped in prosciutto and caprese. The Caprese was excellent the other stuff ok. The pastas were all very rich and the Ravioli was good. Honestly the small amount I had wasn't amazing nor filling but that is because it was truly only a few courses of what should by what I believe traditionally should be many more. My husband didn't really like the Lasagna although I am sure it was very traditional. Again the biggest issue was communication. The service was not nessasarily bad it just wasn't personal. I had ask for a suggestion on wine based on what I ordered (I really didn't know what I was actually getting) and I thought she suggested a white. Also I did not receive my wine until after my food was served (which was odd) and when I did finally received it, it was red ;o), but it was good. Honestly I felt in the dark the whole meal. At the end we decided to decline dessert as the rich food didn't sit well with me but it was customary by the establishment to bring biscotti and Italian hot chocolate at the end. I tasted but didn't finish either but they were both excellent. In conclusion, the Caprese, bread, biscotti and Hot chocolate were terrific. Service was ok but lack communication and any personal touch...by the book high end service but too robotic. Ambiance was good and I felt the "family touch" of the staff. I feel if the menu was more user friendly and the server listened rather than go through the motions, our experience would have been much better. We probably will not return but that doesn't mean it isn't worth while, it just isn't what we seek in a restaurant experience.
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