Quite a disappointment for a long time regular to the restaurant. - TungLok Signatures Singapore - Reserveringen te koop
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🤢 2/5 - Quite a disappointment for a long time regular to the restaurant.
By 👻 @Jimmy C, 12/31/2021 3:00 am
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We are regulars of Tung Lok Central for many years. The standard, quality of food and customer service is always up there. However this time when we return for lunch in New Year’s Day. There experience is much lacking.
We usually order the beef brisket and the beef meat is tender and soft. And there is a good balance of meat vs tendon. But this time the dish came with only 1 piece of beef meat and the rest are all tendons! Much to our surprise and disappointment.
We informed the service staff and the response was a simple ‘no more beef meat’. This is all we have. What!?!? We came at about 12:30pn and were not late. How can there be no more beef meat? They should have mentioned that today’s beef brisket has only tendons and NO beef meat. We would not have ordered then.
We didn’t enjoy the beef brisket at all this time round. Who would order bed brisket where there is only one piece of beef meat. The ratio is utterly wrong. This is quite a disappointment coming from Tung Lok.
We also ordered a charcoal beancurd. It was never served at all! By then we didn’t even bothered to remind the service staff. The pleasant dining experience was no longer there and we just wanted to finish up and leave.
Tung Lok Central need to review this bad experience. They should have better coordination and communication between kitchen and service staff. Sadly, Tung Lok may lose us as there long time regulars.
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