The food and server were great but the manager Jordi if - TsuruTonTan Midtown New York - Reserveringen te koop
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🤮 1/5 - The food and server were great but the manager Jordi if
By 👻 @Jay S., 02/28/2023 3:00 am
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The food and server were great but the manager Jordi if that's even his real name need to be re-trained on how to work in hospitality service.When we came in we were told " no outside beverages" and I responded with " Is it ok if its empty?" So he just dismissively responds with " You can leave it here for now." I'm a fair guy so I didn't make an issue with his attitude and it was my girl's birthday dinner. So water under the bridge for now.This is where he shows his worst: We are looking for the belongings he said they would hold on to. So this guy Jordi (the same guy at the entrance) said "maybe someone took them?" I ask him " What do you mean?" So he rolls his eyes and starts to look for my belongings. He takes it out from the trash and hands it to me. No apology for his mess up and couldn't be bothered to offer to clean it before returning. He goes on his phone and starts scrolling through instagram like he just did something. My girl gives him an earful of how bad his service was and he completely disregards everything she is saying with the most condescending attitude. At one point he started to hide behind me while he was being told what he did. What sort of pathetic manchild can't own up to his mistakes and try to de-escalate a situation. His excuses were " I'm Thai" followed by "I'm human" and to top it off "I have 10 years of manager experience." What an idiot. Saying you're Thai is not an excuse for giving sub par service!!!??? I have co workers that are Thai and are very respectful people unlike this fool Jordi. Thanks for ruining my girl's birthday dinner
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