Wanted to save a bad experience for fellow New Yorkers - TsuruTonTan Midtown New York - Reserveringen te koop
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🤮 1/5 - Wanted to save a bad experience for fellow New Yorkers
By 👻 @Cindy N., 02/26/2023 3:00 am
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Wanted to save a bad experience for fellow New Yorkers and/or tourists that do not want their NYC experience ruined instantly with unnecessary unprofessional behavior.We just had a great time at the American Girl Store celebrating a birthday. We didn't realize it was such a short walk and arrived a little early for our reservation for the private room. We were met with rude host/manager that reprimanded us for having 16 guests instead of 18 due to illness, stating that this was causing her issues. This made absolutely zero sense since they would be charging the dining fee of $500 regardless if we had 2 less people or not. How does 2 less settings cause her issues? We were not showing up with more people that would cause a burden to the kitchen. It wasn't even a busy Saturday afternoon. Normal restaurants that charge a $100 room fee would have the room ready for a big party and just walk the large party back to the empty room. But we had to stand and wait while they fixed the "issue". She rudely told us we had to step aside since we were 10 minutes early. We had to wait over 20 minutes with no explanation on what the issue was. We had kids and a pregnant friend with us so we were getting hungry. How does this establishment allow such a rude worker represent their business? We walked two doors down to Yama Ramen (60 W 48th Street). They happily seated our walk-in party of 16 right away with no attitude. Food was great and fast, with attentive staff. Rather give our business to a more deserving establishment.
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