NOT GOOD ENOUGH - The White Hart. Hotel, Restaurant, Bar & Wedding Venue Great Yeldham - Trade Reserverings
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🤢 2/5 - NOT GOOD ENOUGH
By 👻 @Elaine, 08/02/2022 3:00 am
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Daughters wedding 23-07-22 Brides to be, think very carefully before you get sucked into this venue it’s not all as it seems We had lots of complaints about rudeness of staff when guests were contacting the venue Brides dressing room not cleaned from previous party, bins over flowing, rubbish all over the floor , all they needed to say was give us 30 mins while we clean the room, but no nothing Broken glass under radiator in wedding venue asked staff to remove but still there on wedding day Used Plastic shot glasses on other radiator with alcohol gel and hand cream bottles on floor still there on Wedding day Dirty toilets in wedding venue Lots of dead flies and rubbish behind the curtains by sweet trolley Staff overheard bickering and talking about parties, drink and drugs Then heard moaning about having to put the chairs out for so many guests No wine glasses on top table The removal of favours from the tables in the evening which were small bottles of alcohol ( not in the contract) These had been there on the Friday evening where the ? Wedding planner and the manager had been and b Not said a word Giving photographers left over meals instead of choice of food that had been paid for by the bride and groom Rude in professional bar staff declined to give some guests glasses of ice or only giving one ice cube in glasses of gin, it was over 26c Guests being decided to buy a drink in main pub that they couldn’t buy at venue because they were part of wedding guests Mother and father of the bride missing cutting of the cake and start of first dance due to having to walk to the pub to get jugs of ice water for guests as they were refused at the bar WEDDING PLANNER what wedding planner she never saw or spoke to the bride or any member of the wedding team, she was seen a couple of times in the evening well we think it was her The only One member of staff from that day was the manageress who was very professional at all times even when I had words with her ( I did apologise to her ) She was doing the job of them all even helped with my daughters wedding dress while walking down the aisle This should of been the wedding planner job but she was no where to be seen Oh and be careful of the second step going to the venue it’s broken and dangerous So all in all our special day was ruined by this wedding venue it just wasn’t good enough Looks fantastic on the outside but lots of cracks on the inside Laura the main wedding planner was very professional but we were let down This should of been ours and our daughters dream wedding but it was ruined by rude unprofessional staff We will never forgive you Oh and don’t expect free breakfast or a bottle of fizz on the house there just to tight for that
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