Do not recommend - The Sunset Restaurant Malibu - Reserveringen te koop
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Malibu's Best Restaurants that are most frequently booked by customers of The Sunset Restaurant Malibu
🤮 1/5 - Do not recommend
By 👻 @John S, 02/20/2023 3:00 am
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Made reservations through OpenTable for Valentines Day as my boyfriend and I were in town for the week. What a mistake... Pull up, very busy parking lot/street parking for the restaurant. Thinking that's a good sign? Go in, the older lady at the front desk looks frazzled and overwhelmed. She greets us with the best smile she could muster up and I tell her I have a reservation under my name. She responds with "Let me see if I can find you" as she scrolls her tablet. More to come of this later.... She appears to find our reservation, has another employee seat us promptly. Unfortunately, this was in a rather large, evert-type room that had a variety of tables placed in it. This room was very noisy and appears to usually NOT be used as a seating area for patrons. We're seated at a very small, two person only table, that has a nice white table cloth, an unlit candle and two heart chocolate candies placed in the middle. Our server comes over after 10 minutes or so, asks if we would like to order a drink. We order a pitcher of Sangria to share and ice water. This comes out pretty quickly, although it was rather unremarkable. He then asks if we would like an appetizer. We decline and say we would like to order entrees, and I ask him if there are any specials this evening. He responds with pointing with his pen, at the menu saying "this is what we're serving".... We then ordered a Lobster pasta dish and a steak (prepared medium). While we sat waiting for our food, we were offered multiple times other people's food by somoene from the kitchen that was suppose to be delivering plates to tables. There seem to be ZERO communication to the waiters and food servers to which order is for the correct table. This was quite annoying. Our food was delivered (after it was offered to another table); we started eating and immediatly noticed my steak was almost on the rare side of being cooked, while my boyfriends lobster entree had no flavor. We then realized the single table leg was loose which caused the table to sway each time I cut my steak or we placed more thank a pinky finger on either side of the tabletop. After about 15 minutes, our waiter FINALLY checked in with us, I requested some salt and pepper for my boyfriends dish. While we struggled to make the best of the situation, we started noticing the waiters start to bicker over which tables were each of their responsibilities. At one point, one waiter starts verbally counting and pointing at the tables in the roaring room as the other waiters gestured in frustration. As we started to complete our entrees, we were then greeted by the servers offering us other table's desserts, as once again this server didn't know which food went to which table.... Our plates were cleared by a busser and my boyfriend and I decide we would like to try the tiramisu, since we'd been offered it multiple times from the confused servers. But our waiter did not check in with us for a good 20-30 minutes. By that time, we were ready to be out of the chaos in which this restaurant operated under. About that OpenTable reservation; the lady at the front desk CANCELLED the reservation as soon as we arrived, so instead of saying we arrived, it did not allow me to make a review under the app since she told the app it was cancelled... Overall a very unpleasant experience and I would NOT recommend this place to anyone.
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