Great staff, otherwise pretty mediocre. - The Ritz-Carlton, Boston - Trade Reserverings
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😒 3/5 - Great staff, otherwise pretty mediocre.
By 👻 @Joel H, 12/26/2022 3:00 am
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I will start by saying that every staff member I’ve encountered at this hotel is professional, welcoming, friendly and helpful, and that goes a long way! However, this hotel doesn’t offer much for the price. The sound insulation is nonexistent. The noise from the hallway never ends, and you can clearly hear your neighbors. Having children screaming and banging on the walls after 10PM isn’t conducive to rest. The valet was a nice guy, but I pulled up and he just sort of stood there watching me try to drag my suitcase out of the car instead of offering to help. The lobby bar was closed, so I ordered room service. The menu was fairly limited, and despite the very friendly staff that took/delivered my order, the food itself was extremely disappointing. I ordered the beef tournedos, it was tasteless, other than the sides, which tasted like rotten fish. I also ordered the charcuterie, which strangely didn’t include any cheese, but had basically a whole loaf of toast in place of crackers. The door to the toilet in the bathroom also has a bunch of weird, gross stains on it. I’m pretty loyal to Marriott properties, and I’m in Boston regularly, but from now on I think I’ll spend a little extra and get a lot more at the Four Seasons.
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