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The NoMad Restaurant London Reviews from The Last Year
Charming and beautiful hotel with exceptional service.
beautiful hotel in historic building, trendy cool interior, very quiet rooms, beautiful artwork throughout the hotel, charming library, very attentive service. Excellent location in the center of London. A rare and wonderful experience!
Expensive but Gorgeous Hotel
While this NoMad is pricey we felt like we had the experience we paid for and the value was fair. The standard room was spacious and uniquely decorated and the larger hotel is gorgeous and has so many nooks and corners to explore. We loved the cocktails at the Mexican restaurant and bar and had a good breakfast in the beautiful larger dining room. The location is walkable though in a very touristy area. Oddly, valet did not help with bags or direct us when we arrived until prompted - maybe they get a lot of dining-only guests? All in we would stay again if coming back to central London, especially since it is kind of the last NoMad standing.
Chic, Confortable, Fun and Romantic!!!
I read about Nomad here and told my travel agent to book me at this hotel. Thank you trip advisor reviewers! It was a perfect stay! Good food. Ate breakfast every day. Also ordered room service which brought the food to me in a timely manner and tasting hot and fresh. Great location in the center of the theater district. Quiet, clean and attractive rooms with pleasant views. Attentive housekeeping. Fun and helpful front desk and concierge. Nice public spaces to meet with people. Great drinks including sophisticated mocktails. Really a fantastic hotel that I look forward to staying at again!
Wonderful hotel. Our favourite in London.
It's such a great experience staying at NoMad. All the staff are always professional and friendly. They are obviously very well trained, but there's no sign of 'corporate' training at all - just genuine and pleasent. The rooms are lovely, the library is a great place for drinks and snacks and the kitchen knows what it's doing for breakfast and dinner! We've come here for a couple of special occasions now, and it's been the perfect choice. Also, if you're visiting the opera, the journey back to the hotel is very welcome indeed!
Fourth time was not the charm.
This was the 4th visit of mine to Nomad London, and something of a disappointment. I've had some wonderful stays at Nomad, and have enjoyed every aspect of the stay. Not so on this occasion. On arrival at Nomad in the pouring rain, no one was at the door to open or help with bags. This seems to be the case 50% of the time now. Check-in was perfunctory, no eye contact no friendly chat, and I had to ring down once in the room to clarify my room package and receive the cocktail voucher and champagne. No oat milk as requested was in the fridge and only one size of slippers in the room. All was rectified quickly, but should have been in place at check-in. Breakfast service was very slow both days. 30 minutes for the main food on Friday and 35 the second morning. My soft boiled eggs on Friday were hard and brought with the wrong bread. I changed to poached and these came only 10 minutes later but again with the wrong. Read. I just ate it this time as I couldn’t be bothered to wait any longer. The breakfast room Manager ( I think that was his title) did come and apologise, acknowledging food service is an issue. He did say he would speak to reception about an adjustment to our bill, but this didn't seem to happen. I also noticed staff just weren't as friendly and chatty as on previous occasions. They were stony-faced and brusque. It's such a shame our stay was spoiled by the above, and that such a lovely hotel is experiencing these issues. It will be a while, if ever before I return. For prices like these I expect better
Avoid NoMad London.
I thought I’d treat myself to this hotel and see how it compared to others in a similar price range. I stayed 6 nights and the service was abysmal. There was no sense of welcome in the place and apart from concierge/door staff the breakfast staff seemed singularly uninterested in their work. Every morning I attempted to order the simple breakfast I preferred, and initially was told when different versions arrived, that “that’s how the chef has it prepared.” ! On the third morning I asked to speak to the manager as my request was ridiculously simple, yet still I couldn’t get what I ordered . And I ALWAYS had to ask for sugar, mostly had to ask for butter, and when I dared ask for a butter plate so I could spread the toast that was heaped on my breakfast, I was told that they aren’t usually provided. So it would appear I could use the tabletop or my hand. Never was I offered a second cup of coffee as staff studiously avoided bothering with service. In fact I heard others complain around me at the poor service. I began to suspect that the shortcomings were deliberate ways to save money. When I booked a table in the lovely Library to have a drink and nibble one afternoon, I was told after an hour and a half that I would have to surrender it as it “was booked”. Yet there were two empty tables right beside me. As I was about to tackle that, the receptionist returned to say it was OK I could stay there. All in all, this is a hotel that charges as if it is offering superior service and it utterly failed. It was overpriced, unfriendly, slapdash and inept. With NoMad New York now closed, I can only wonder if NoMad London will be far behind,
You have optionsfor 5 star hotels in London, after trying the Nomad twice you should look for alternatives
Second stay here and it is time for a review. First the good. The building is beautiful. The housekeeping staff is super friendly and they did a great job. The food in both the restaurant and Side Hustle is very good. Now the bad. The restaurant service is abyssmal. We waited more the 50 minutes for two bloody marys and a hot chocolate. I asked for the check from 3 different people 4 times. They have one person on a Sunday afternoon tending bar with a completely full restaurant. It doesn’t work. Side Hustle is an awesome space. Although they try and accommodate hotel guests on a Sunday they appear to be way more accommodating of the current and former staff of the hotel. More than half the bar had some kind of relationship with the bar staff. One guy behind the bar was spending more time doing shots than making drinks. I get its Christmas but when people are waiting for drinks it is just not cool. Now for the worst. We were on New York time, in London, on a weekend. So we were not returning to the hotel to go to bed at 10pm. Both Friday and Saturday when we returned to the hotel the door was locked. There was a sign saying to ring the bell. On Friday we rang the bell, a man appeared, opened the door and apologized that the door was locked “for security reasons”. Annoying but it was fine. Saturday was a different story. I pressed the button eight times, then had to bang on the glass. Afte a few minutes we were able to wake someone to come and open the door. I felt like I was at my mother’s house, complete with her displeasure at me arriving home so late. I needed a new room key and although we did not say much to each other our distaste for each was clear and resulted in a glaring match. At Bar at One around the corner i would not think twice of this kind of interaction with security. At a 5 stat hotel this was the first time I had ever had any type of interaction like this. I assume the gentleman was over worked and clearly had been asleep but how does a 5 star hotel maintain its rating when returning to the hotel was like trying to get into a hostel in Colombia. Clearly there are some significant staffing or management issues here. During the day there are up to 4 people in addition to the reception staff wandering around the front door area. At night its one guy trying not to fall asleep. It was our second and last chance for this property.
Disappointing Service. Wont be visiting again.
Friday lunch booked with a business friend who was also celebrating a birthday. Food was good, but the level of service mixed. Firstly shout out to the excellent Selma who was our main waitress - but we were served by no less than 6 people who clearly never communicated to each other! Being asked 4X if we were ready to order when we had asked for same time was irritating - and this happened repeatedly throughout our lunch. My "Poor" rating is due to 2 service issues. 1. We ordered a bottle of wine, but were offered an alternative as the one we wanted was unavailable. The Sommelier described how the replacement wine was a similar grape, taste and region. When I asked if it was the same price I was told that "it was a similar price". When I asked if this was similar higher or similar lower, instead of telling me the price she replied "similar higher". Finally diplomatically pressing for the price I was told it was 20% more expensive. We suggested they might offer the wine at the same price, but were politely told no. I wasn't prepared to make a scene in front of my guest. 2. Neither of us wanted a dessert, but as it was my guests birthday, the lovely Selma suggested that she would bring a small chocolate, on the house. Small dessert with a candle duly arrived - lovely touch. Paying the bill later - with our 7th server of the day no less! (not the excellent Selma), I failed to notice that we had actually been charged £14 for the tiny chocolate & the candle! Yes I accept my mistake in not noticing the charge on my bill and given the previous lack of communication I should have foreseen this happening. It's not about the cost, it's the principle. I wont be visiting the NoMad again.
Poor experience
Five of us visited the bar. We waited 25 minutes for our cocktails. The ‘head’ waitress appeared very snooty, nose in the air type. On asking where our drinks were she informed us they didn’t have ingredients available for one of the cocktails. I don’t think we would have been informed if we hadn’t have asked. When the cocktails were served there was no apology for the wait. Considering how much this place charges we would have expected a lot better. We will not be returning.
Wonderful hotel!
I absolutely LOVE this hotel. It is so charming and comfortable! Right from the start with check-in their team was wonderful. Once we got to our room it was so well appointed and tastefully decorated. We also had breakfast daily, which was delicious, and loved their cocktail bar as well. Every space at this hotel is fantastic and every person on their team I encountered made it even better. I am traveling to London again in a few weeks and have already booked this hotel again -- I have no desire to stay anywhere else!
London's Best Restaurants that are most frequently booked by customers of The NoMad Restaurant London
Money in trader points disappeared
By 🤗 @CloseSail29, 05/08/2024 11:25 pm
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Hi everyone- I have made a couple of sales now and I am extremely disappointed.
I had money to transfer over that became available in my "traderpoints" section that has disappeared completely. its gone.
has this happened to anyone?
also- when I click the money pending, im unable to click my pending deposit account
so upsetting
3 Answers
2 Comments |
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Answer from 👻 @ExpansiveProse74 (05/09/2024 12:03 am)
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My money also completely all disappeared, I placed a bid down for a restaurant earlier today too, and now the page also says I havent placed any bids either
1 Comment
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By 🤗 @CloseSail29 (05/09/2024 12:05 am)
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Answer from 🍦 @EternalAnt36 (05/09/2024 12:20 am)
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It happens once in a while and comes back. Don’t worry too much!
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Answer from 🥩 @FamousStation67 (05/09/2024 1:05 am)
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Relax guys - routine maintenance from time to time.
The whose-who of NYC/Miami and beyond use the app, no one’s taking your funds… because you are making it rain!!!! 💸💸💸
1 Comment
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By 🤗 @CloseSail29 (05/09/2024 9:17 am)
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