Poor customer service; we didn't have dinner here. - The Nautilus Nantucket - Reserveringen te koop
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🤮 1/5 - Poor customer service; we didn't have dinner here.
By 👻 @Dagny T., 08/31/2023 3:00 am
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I usually disregard reviews where people don't even eat at the place but how this place treats customers is so bad it merits a review. They gave us a 2 hour wait time - not a big deal - we said we would walk around. Hostess said nope you have to wait here. Excuse me?!! No way - there's no space to sit or even stand. The bar was full and we had a baby. There is zero reason why they can't put our name down and call us when our table is ready. Or if they don't want to bother with calling people - then if we don't happen to be around then they could move to the next party on the list. (we would have come back and checked on our place in line multiple times) Their complete disregard for customer's time or comfort is outrageous. I don't care how good their food is - I'm sure it isn't that good - we won't be coming back.
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