Good but could be better - The Hook Guernsey - Reserveringen te koop
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🙂 4/5 - Good but could be better
By 👻 @Philip E, 12/08/2021 3:00 am
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As we were staying in Guernsey for a long weekend I wanted to try some nice restaurants for experience.
Firstly I emailed the restaurant to ask if they had a free table on the Friday night at 7pm. It was 2 days before I had a response. Which read..
‘Would this you still like us to book this in for you’ of which I was confused but replied can you confirm the availability..
I then had response saying Sushi counter at 7pm but they have booked me a table at 8.15pm.. confused again I called to request the 7pm table.
Think perhaps better communication is needed in response to customers.
On arrival it looked great and a good atmosphere. Think a little confusion on the booking but we were then seated.
Menu is very good and lots to choose so needs a little time to look over.
The waitress recommended the Edamame (soybeans) as an appetiser, having not tried we thought ok, with spicy sauce on the side.
Well, my only comment would be if recommending something from a high quality restaurant as The Hook maybe suggest something that looks like effort has gone into it or has a great appealing look. Soybeans in a bowl wasn’t really much of wow factor when seeing them.
However, the main course was very good and good flavours. The wine was very nice and a good selection.
Unfortunately my fiancé had Sushi that then upset her for 2 days, perhaps a one off occasion.
Overall, I think the attention to detail needs more work from waitresses/waiters and more professionalism as it seemed to casual and you felt left alone for periods due to it being busy.
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