Excellent service and staff saved me from misunderstanding this famous hotel (bez of my own stupid mistake) - The Fullerton Hotel Singapore - Trade Reserverings
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😍 5/5 - Excellent service and staff saved me from misunderstanding this famous hotel (bez of my own stupid mistake)
By 👻 @CHI HIN C, 08/05/2022 3:00 am
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Simply fall in love immediately after entering this famous Fullerton Building at the center of the city! Every corner is full of history!!! The staff are very nice and helpful! They first surprise us by arranging special decoration inside the room (I only mentioned to the hotel restaurant that my afternoon tea is for celebrating our anniversary but I didn’t tell the room reservation!) with two lovely bears holding the balloons (and we can take them HOME!!!!) There is complimentary update and the room is clean, capacious and comfy! Thanks Kate, front desk staff, for helping me assisting me to finish an urgent document at work by printing the document hard copy for me and guide me for postage back to Hong Kong ! Excellent service. I MUST thanks Albert in the Courtyard at the lobby of Fullerton. He saved me from misunderstanding the hotel!!!! I written to the restaurant 2 mths prior arrival to book their famous afternoon tea for anniversary celebration and I really had extremely high expectation bez I am fan of afternoon tea!!! I was so frustrated and furious when I start eating the tea as the taste was sooooooo horrible and unacceptable until I cannot tolerate … my hubby saw that we are having a different set from other people…. We were given a vegan set!!!!! Albert came to assist us and letting us know that according to their record, we have requested that ! We were sooooo puzzled and shocked!!! He really handled this very nicely and gave us a complete new afternoon tea set and new coffee/ tea to relieved our emotion ! Later, we searched back the email that at the very very beginning I told the reservation team that I am interested in their plant- based menu (which I don’t realised it is a completely vegan set when I looked at the menu two mths ago) ! I really highly appreciate Albert professional handling of guests and customers that he didn’t make me feel bad even eventfully I found out it is my mistake to cause misunderstanding. The way he served us make us feel not so embarrassed and saved our anniversary celebration! He told just we still have time to enjoy ourselves ^^ I feel so good for his hospitality!!!!! Experienced staff like Albert with kind heart and hospitality is what an excellent hotel should treasure and value! Thanks a lot for saving our celebration and my impression to Fullerton (not to misunderstand bez if my own mistake)
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