Appalling experience - The French House London - Reserveringen te koop
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London's Best Restaurants that are most frequently booked by customers of The French House London
🤮 1/5 - Appalling experience
By 👻 @alastair p, 07/21/2022 3:00 am
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I wanted a table for 8pm for a family group. The restaurant could only do 8.30pm (understandable), but insisted I provide my credit card details and confirm immediately so as not to lose the booking. Having jumped through these hoops, and been reminded to confirm the day before (which I did) we looked forward to our dinner. More fools us. We arrived early, at 8.20pm. There was a table for 4 ready, but the hatchet-faced waitress told us they were not ready so please could we come back at 8.30pm. I took our family group (including two ladies of 80) for a walk, and back we came at 8.3opm. The restaurant had given the available table of 4 to three girls, and we were told that our table was "not yet ready" - we should have a drink in the (absolutely rammed) pub downstairs. I asked how long our table would be, and was told that they had not yet ordered their desserts. So, assuming they wanted coffee, digestifs we could have been waiting for an hour or more. At no point did anyone say how sorry they were, or come up with some kind of solution - a single bar stool was pointed out for one of the old ladies. After 15 minutes I told the waitress I wanted to cancel the reservation, as I needed to get the old ladies some dinner - again, no apology. She said "You want to cancel your reservation? Right - fair enough" - her lack of surprise suggests this happens all the time. What a shame - I used to love the French House. But if they insist on making people dine late, jump through endless hoops for a table and then not provide it, they don't deserve my custom, and they won't be getting it again. It's testament to how frustrating it was that it has moved me to post this as my first ever review on Tripadvisor. We went to a well-known chain of restaurants instead - they could not have been kinder and more helpful.
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