The Empress London Tripadvisor Reviews - The Empress London - Reserveringen te koop
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The Empress London Tripadvisor Reviews
Latest Reviews On Tripadvisor
19 Reviews
0 Replys |
Disappointing. Long wait for food. Extra unspecified items on plate.
We used to love going to The Empress when visiting the area pre-Covid but staff (and chef?) have changed and this time it was disappointing in 2 ways. We ordered food on arrival - just a main course. Other people arrived on either side of us and ordered main courses too. After a long wait we noticed that the other tables had their food, and we were still waiting. We had to ask what had happened to our food, and it seems to us that our order had ‘got lost’ somewhere. The staff were extremely apologetic and dealt with it well. The food when it arrived was very good, especially the pork belly. However, my main course arrived having been described on the menu as pork belly and mashed potato. On ordering I specifically asked if there would be a vegetable with it as there are quite a few vegetables that I have to avoid (I’m not allergic but eating them causes unpleasant consequences). I was told that there wasn’t a vegetable with it and therefore ordered a side of a vegetable I can eat. When the food arrived the pork was sitting on red cabbage (which I don’t eat) as well as mash. If the item had been listed in the menu (which it should be in case of allergies etc) I would have asked to not have it plated (this would also have saved the restaurant money and avoided waste). When I pointed this out to the staff the response was that they sometimes added extra things on the plate. I mentioned that this could have a disastrous effect for some customers due to allergies and the server eventually agreed. However this is the second time in 6 months that this has happened and I had the same conversation then too! I am unsure as to why this is happening- the menu written up before the chef has decided what exactly to serve, or the menu writer who has omitted items that should be there or the table servers who haven’t been briefed correctly on what is in the dish or the chef suddenly getting over ambitious and adding extras. Whatever it is, it has made us realise that we won’t be returning here after many years of lovely meals. We do however appreciate that the table servers dealt with the long delay well.
Be the first to ReplyRelaxed Lunch
Met family here for a lovely lunch on a Saturday. The food was delicious and the service great. It was quite loud in there, but relaxed vibes, which made for a lovely lunch. Fantastic location too as we drove (due to train strikes) and it was easy to reach and park.
Be the first to ReplyGood pint.
Friends were over so we decided to head to The Empress. Firstly, they were dog friendly as we had a dog.. so that was splendid. The beer selection was decent and served us for what we wanted and needed. The atmosphere was lovely - a mix of people enjoying dinner and the quiet clatter of drinkers catching up about the world. I have deducted a point in the basis that we were abruptly asked to leave when the bar man wanted to leave. There were no last orders - just a ‘here’s a plastic cup, please can you begin to leave’.
Be the first to ReplyBooked by phone 2 hours ahead, turned up, they didn't have a table
Had to give one star as would not accept none. Booking system awful. Online only outside tables so telephoned, given a table for 2 8pm, turned up, they did not have our booking, turned away
Be the first to ReplyAt the higher end of 'gastropub' - very good
Gastro pub very near Victoria Park. Only one real ale but kept well - 5 Points Excellent Sunday roast in a very busy dining room. Service efficient and friendly enough Slightly too noisy for my ears but was very busy
Be the first to ReplyIncredible meal
Ended up eating here a couple of times recently, cocktails and a few bits with friends and then a fantastic roast with my partner. Seasonal menu, great wine list and friendly staff!
Be the first to ReplyA great pub
I recently visited The Empress for a catch up meal with friends. We sat on the banquettes in the dining section but still felt like we were in the pub. We enjoyed lovely cocktails with some bar snacks. The Paloma was especially drinkable. Our waitress was very knowledgeable regarding the menu particularly as one of our group was coeliac and made sure they were well catered for. I had the whole plaice which was outstanding. The rest of my friends had selection of well cooked steaks and some veggie dishes. We skipped deserts and enjoyed another round of cocktails. Highly recommended
Be the first to ReplyRude service
Went in for a drink and food. Lovely woman first served us. Then man told us to basically get out as there were no seats left (there were loads) and made us feel so unwelcome we had to leave. A table became available as we were leaving so I asked about that and he was equally rude and dismissive. His colleague seemed surprised too. Just very shocking and disappointing.
Be the first to ReplyTop Lunch
Family mid-week late lunch - This is a quintessential gastro pub and is a very pleasant space to do pub lunch. Nice selctionof beers. I recommend the chicken pie for two. Really fresh and very flavoursome. A classic done really well. Thank you.
Be the first to ReplySolid choice
Great food and really good staff. Would recommend it needs more chicken options but otherwise a top notch pub for food and drinks
Be the first to Replynot as good as it was
I haven't been to The Empress for a while. I was a tad disappointed with our visit last night. Unfortunately we sat near the bar area for our food and the group next to us was extremely loud. The waitress did request them to be quieter but it only worked for a while. It made it very hard to have a conversation. We had the Sunday post and it tasted like the veg has been cooked earlier in the day and reheated. The beef was good. The service was average. Our friends arrived late and this was not noticed and we had to ask for service to get them drinks. In a good service restaurant you would expect their arrival to have been noticed. When I have been previously I had been impressed but this time I was not so impressed. I will try again as it may have been a one off and it is always busy but I will give the Sunday roast a miss. On a Sunday there are only 3 alternatives so I will also give Sundays a miss.
Be the first to ReplyLovely food, great service
The food was consistently of a high standard and at reasonable prices. It's also a lively pub and good to eat such good in an unpretentious setting. The wine and service were also very good.
Be the first to ReplyWelcoming and relaxed with top roast
Managed to pop in last minute and had a roast at the bar. All staff v welcoming and great with the baby. Roast dinner certainly the best we have had in the area - beef was extremely good roast joint and the gravy was on point. Will be returning
Be the first to ReplyFantastic food and a lovely setting!
Great meal, good selection of beers and sprits, friendly staff all set in a lovely location. More than just a pub, we dined a group which was an easy process from start to finish.
Well looked after by the staff and left happy!
All’s Well That Eats Well
Best boozy Sunday lunch. Beer and Calvados, roast beef and pork, sorbet. Beef extremely flavoursome, pork tender, fenelly, and beastly large. Yorkie could be bigger.Conversation equal parts whispering Ted Lowe, and retired rock star talks modern world. Still as they would say in there parts - banging.
Be the first to ReplyBest Sunday Roast
Came down on Sunday with some friends, Sunday roast was delicious and also vegan nut roast was spot on. Service was excellent and a very relaxing. Highly recommended
Be the first to ReplyIf eating outsidem bring your own cushion
This restaurant has 2 AA Rosettes, why I don't know. As a Captain on luxury cruise ships for 40 years I do know what certain dishes should be made and displayed. I had the steak Tartare, probably the worse I have had. I asked the server will it be presented with garlic, and he responded with "it's in the meat" unheard of and there was no garlic present. It lacked flavour, no chopped gherkin, no Dijon mustard,no shallot, no Capers and no Cognac. I t was just a parcel of chopped beef. Obviously the AA person lacked experience.
The pork belly was cooked well and presented well, the only thing that let the plate down were the potatoes, supposedly roasted, soft and mushy, should have used duck or goose fat to crisp the outside.
The service was good apart from the server who knew absolutely zero about steak Tartare or was telling a little fib about the garlic which was absent.
Pub wooden seating with a gap which sent your backside into hibernation and deterred you for staying for desert
The bottle of water which was served was tepid and on a very hot day and had to ask for ice.
Rude and arrogant
We had to leave before ordering. It was lunchtime and the place was half empty but the music was playing quite loud. We asked (politely) if it was possible to turn it down a bit. The waitress sneered and then said OK. She went away but nothing changed. We asked another waitress (or manager?) and she said 'Well I can hear what you're saying so what's the problem?'. If they'd just said no politely I wouldn't have minded but the attitude was so rude. Appalling. We just left in disgust. Will never go back.
Be the first to ReplyNice food, shame about the service
The food was delicious.
The service, however, was a shambles.
We kept having to remind them that we had asked for drinks, or a menu to see the dessert options, or because the waiters didn't know what beers were available.
One who seemed like a manager seemed to be mostly sitting chatting to people rather than directing operations, consequently the staff were all over the place.
It isn't particularly cheap either. In the end we abandoned having dessert and more drinks since they seemed like they really couldn't be bothered.