Avoid the hotel like you would aim to avoid getting Covid - The Bentley Hotel London - Trade Reserverings
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London's Best Hotels that are most frequently booked by customers of The Bentley Hotel London
🤮 1/5 - Avoid the hotel like you would aim to avoid getting Covid
By 👻 @agaughanrwg, 10/12/2022 3:00 am
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Absolute aggressive and unprofessional behavior of their management - they admitted my wife and I to our room after our overnight transatlantic flight from Toronto and had acknowledged our room was on a valid Aeroplan (Canadian airline points) points stay for two nights as my printed paperwork and their hotel computer confirmed. Shortly after getting to our room, they called to inform us they weren't in receipt of the points stay money so would be proceeding to take the full two nights price of 574 GBP despite fact I had only authorized extra credit card spend (for only 50 GPB) and I had argued and informed them the issue lay between them and the points company. Despite my refusal and non-authorization, they took the full 574 GBP charge. So do avoid this hotel like the plague as it's got an unsavory feel to it and the service is pathetic. They even tried to scam me on setting up our airport cab transfer the morning of leaving that I refused to take up as it was twice the going market airport transfer rates. Additionally, the rooms are run down and in bad state and repair. Our shower did not work at any level to be acceptable for a hotel of any decent standard. I'm working to get my money back both from my credit card company and of course Aeroplan as well but do yourself a big favor and steer well clear of this joint!! I could point you to better suited public parks in London to camp out in and have a better experience.
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