What a lot of fun the Swan restaurant is. - Swan Miami - Reserveringen te koop
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Booked 1 times by Swan Miami customers.
Ranked #14 in Miami's Best Restaurants.
😍 5/5 - What a lot of fun the Swan restaurant is.
By 👻 @Mark C., 07/31/2022 3:00 am
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And management demonstrated the pinnacle of customer service last night:Our table was outside (recommend this for the atmosphere if you want a lot of fun - but you can dine in sumptuous luxury inside for a quieter evening if you wish). All four of us ordered the Porterhouse steak.And... It came out overdone for all: My medium rare was medium-well, and their medium was well-done. So we sent ours back (our friends just ate theirs because of the time expected for a replacement).Our replacement steak arrived Very Fast: Management had to have told the kitchen to give it Priority - which should happen in other places but almost never does....The replacement steak was Perfect. Absolutely Perfect. Delicious. And they apologized with extra glasses of wine while my wife and I ate.Then... When the bill arrived... They comped Both Steaks. A big and generous gesture since they were $157 for two! If Any Other Restaurant Managers are reading this, this is how it's done. How to turn a disappointed guest into a long-time fan.We'll be back. We can't wait. And you don't need to comp us again: You've already gone the extra mile and proved how good you are. See you all again very soon!
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