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Sultan's Lounge دبي Tripadvisor Reviews
Latest Reviews On Tripadvisor
19 Reviews
0 Replys |
Best afternoon tea I have booked in 20 years!!!
We went for the afternoon tea to celebrate our little girls 3rd birthday. Im living since 20 years in UAE and booked many afternoon teas throughout those years but never ever have I been surprised and spoiled like here. Especially Ms. Joy, who took care of our booking and was there for us the entire time we have been at the hotel, left us speechless. She is one of the most friendliest, sweetest and professional Hotel staff I have ever met. Our little girl had the happiest celebration and we all will never forget that day. We actually didn’t want to leave ❤️😄❤️ Thanks again to Ms. Joy and the beautiful team for the very special arrangement. God bless you all.
Be the first to ReplyGreat place
Great service and friendly staff. Atmosphere is just perfect, especially the outdoor sitting area.
Be the first to ReplyGreat place
Perfect hospitality especially Ms. Sarah was very welcoming and sweet .. helped us make great choices with the menu and made our experience perfect. Definitely coming again.
Be the first to ReplyIf you go down to the woods today ...
Sultans lounge is currently serving a special teddy bear afternoon tea to accompany a wonderful art installation of designer teddy bears. I will not spoil the surprise, but the food and the spectacle are well worth the visit - afternoon tea with a twist! Visit before it goes away!
Be the first to ReplyBear tea
The Bears afternoon tea is the best afternoon tea I have ever had, and a real treat. The artist has done an amazing job conjuring memories of childhood.
Be the first to ReplySrijana was good on service
We went for lunch and srijana was on service who was very friendly very helpful food was good thanks to the chef
Be the first to ReplySuperb Service💯👌🏽
Today we visited the Sultans Lounge at the JZS Hotel, it’s our second visit to to this hotel as we really enjoy the quality of service here, today is our last day at the hotel and on arrival to the Sultans Lounge we were welcomed by the waitress Sarah who greeted us warmly and sat us to our table, I had the Ribeye yesterday and I thoroughly enjoyed my meal, the Ribeye was so juicy, tender and delicious, and with it being my last day at the hotel I thought why not… I Simply couldn’t resist, however to my disappointment the Ribeye was no longer available but shortly after being told this the manager (Teresa) arrived and asked us how we are doing, I explained to her how much I enjoyed the Ribeye the night before and that they only had the striploin available, as soon as I explained this to her she immediately made some enquiries and moments later she arrived at our table to tell us that the Ribeye will be available for you guys, now this may not be a big deal to many but it’s the little things that matter for me and the fact Teresa went above and beyond highlights to me why I love staying here at the JZS Hotel, midway through our meal we were also given some complimentary Mocktails with it being our last day from Theresa, this came as a complete surprise and I never expected this, my wife, myself and son were genuinely impressed by her attentiveness and service, Teresa is an absolute credit to your establishment, the service provided by her was exemplary and I genuinely felt taken care of by her, she more than exceeded our expectations, and this goes to all the staff here at JZS Hotel - Great job guys 💯👌🏽
Be the first to ReplyAmazing
The Service and the staff in the Hotel and Sultans Lounge are amazing. Everyone is taking care of you and making sure you have an amazing time during your visit. Especially Sarah and Abdul and Kamal (shisha guy) are amazing! I will definitely come back!
Be the first to ReplyReview
Great service, everyone makes you feel welcome and relaxed. Deergha and the team look after us every evening. Would recommend!!
Be the first to ReplyBest Shisha - Look for Mo Kamal
We had a great times, service was absolutely stunning. I’m big fan of shisha and I can easily tell if it’s made well or no. I was served by Mohammad Kamal who is expert in Shisha and recommended me new mix which would be my favorite forever . Thanks Mo . You went beyond exceptional and we will return for you.
Be the first to ReplyExceptional Customer Service
I was very impressed by the excellent customer service, particularly from our waiter Shiva. He was professional, polite and very friendly. He made us feel very welcome. Many thanks Shiva for making our visit a memorable one. I will certainly be back…. Loved the Lychee Martinis!!
Be the first to ReplyMr
Jennylyn best staff , amazing welcome and very professional staff , excellent service ..great staff…
Be the first to ReplyShisha lounge in Jumeirah Zabeel Saray hotel
A great way to spend a relaxing evening in Dubai! Our waiter Shiva was very knowledgable and friendly. Great atmosphere and very accomodating and attentive staff
Be the first to ReplyFun and highly recommended
Our Waiter Biren was informative and was able to recommend the best snack and desert that we really enjoyed. He definitely has charismatic personality which added a fun element to our dining experience.
Be the first to ReplyCompliments to Biden
I had the pleasure of being served by Biden who was meticulous and paid attention to the smaller details of delivering exceptional service Well done !
Be the first to ReplyWasting food is a crime!!
This valentine's day we zoomed in and visited 'Sultan's Lounge' @ Jumeirah Zabeel Saray. The place had some valentines vibe (though a little more was advertised). Hot drinks along with the pastry stand (photos) were served right away and we strongly feel it was value for money with the variety served along with a special choco pastry added for valentines. We really enjoyed the hospitality especially from Miss Gea whose friendly attitude made us feel home. Despite having these positives, we were disappointed while checking out when we requested the staff to help us pack the remaining items on the stand (almost half was leftover). We always live by the principle of not wasting food which was unfortunately against the hotel policy that prefers wasting the leftovers rather than helping us utilising the food for some good cause. After a long debate and having agreed to sign an indemnity, the manager (Mr Ajay) agreed to get the food items packed. After sharing our feedback, we happily carried the box back home. To our disappointment what we saw was only 3 of the 7 leftover pastries with no 'choco pastry' that was almost untouched. In addition, the manner it was packed led all items to have been smudged together making these un-consumable. We only recommend the place should you feel you are able to consume all what is served or support 'food wastage'!!
Be the first to ReplyHad a good time at sultan’s
Our visa to Dubai is was incomplete without sultan lounge .The service was very attentive and friendly,the food was as delicious as it should be , we were pleased to served by Pravin at this lounge and provided exceptional service .all the other staff seem to be happy and attentive and very professional with their job too. The team does not shy to go above and beyond to make our experience memorable at this place .Highly recommend this place ,not just for the food but for service too. Thanking you all for yours dedication and hard work.
Be the first to ReplyThanks
I would like to thanks Rose for the great service and she is very supportive & she have a very good experience about the order even the menu and I had the best coffee with Nutella it was an amazing teast , and also she gives our children's a drawing book to paint appropriated
Be the first to ReplyAuthentic experience & good service
Our waiter Biren was particularly kind and provided a good service! Beautiful, calm and authentic experience! Jumeirah as usual!
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