Well, sorry to be posting this. - Steak House No. 316 Aspen - Reserveringen te koop
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🤮 1/5 - Well, sorry to be posting this.
By 👻 @Jeremy S., 04/09/2024 3:00 am
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Steakhouse 316 used to be our favorite restaurant in Aspen. Been going there for years, have recommended it to countless newcomers to Aspen and always have a great dinner. It was for that reason that I booked it for this past Saturday night to celebrate my daughter's 18th birthday and my son's 21st. We saved it for the "special dinner" of the trip. Somehow, the time of our reservation got mixed up. I had it down for 7:30, they had it for 6:30. Oops. It happens. Arrest me. When I arrived, the self important host barked at me "You're AN HOUR LATE!" I was surprised and showed him my calendar event which said 7:30. He (with another snotty host staring me down) condescendingly responded "Well maybe you're from a different state so it has the wrong time." I apologized and asked if there was still a table available. He looked at the screen and snidely said, "uhh in AN HOUR." It was at that point that I'd had enough of being so rudely disrespected, not to mention humiliated in front of my wife and kids on what was supposed to be a celebratory night. We left. The lovely coat attendant (who saw it all and looked like she was cringing) followed us out, attempting to diffuse things and said "Maybe you can try our sister restaurant Monarch Steakhouse?" (PS we have also eaten there many times along with their other restaurant the Wild Fig.) No thanks. Luckily there is Catch Steak now so don't need to return to Steakhouse 000. What a shame. I hope the owners read this. I'm a foodie that frequents great restaurants around the globe (and also an executive at a major Hollywood studio) and trust me, I've seen this movie before. You're the hot place... until you're not. The way you treat your customers matters. I'll be sharing this wherever I can.
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