Delicious food with some amazing wait staff - Sonney's BBQ Shack Bar & Grill South Lake Tahoe - Reserveringen te koop
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🙂 4/5 - Delicious food with some amazing wait staff
By 👻 @THErook3305, 10/03/2021 3:00 am
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We were in town for a wedding and heard about how great Sonney’s BBQ was. We gathered the majority of the guests attending our wedding and headed there for dinner. We had about 20 people. Upon arrival we asked if we could use the two larger back tables in the patio area in order to see all of our guests. The hostess eventually let us occupy both tables however we let them know several of our guests were on the way as everyone was coming from different locations. It did take about 20 minutes for everyone to eventually arrived, however in the meantime, everyone ordered alcohol/drinks while waiting.
Let me just say the two gentlemen who are our servers were amazing however the tall blonde hostess (who wore her hair down) continuously eyed our table and was VERY pushy with the servers. She sent both servers over to our table multiple times to question us as to everybody was getting here and that they needed to start taking orders. Again our servers were great when I asked him if there’s a problem because I started to feel as she was harassing our table and our group of 20 people was close to getting up and leaving. This went on the entire time we waited for all guests to arrive. As if it’s not stressful enough to have a wedding and make sure all guest are taken care of. We truly were looking forward to this experience but she solely took away from our enjoyment last evening. We did not appreciate her demeanor and the hovering over our tables. Also I’d like to know there was more than enough outdoor space for other guests to sit meaning at least 10 additional open tables outside including several tables inside. Therefore we are still unclear why she was so adamant about our guests ordering their food and leaving the restaurant. Unfortunately, I did not get her name because I would like to make a complaint to the manager. With 20 people eating and drinking last night, our tabs total of over $1200 and to be treated that way as guests was very unfortunate in my mind. If a manager does happen to read us some feedback from our party last night would be to please speak with your hostess because your guess should not ever feel uncomfortable or harassed while trying to enjoy a meal.
However I cannot say enough about the two gentlemen who were our servers. They were very professional, attentive and kind. I did not get their names either, but they did a wonderful job and treated everybody respectfully. Also, everyone thoroughly enjoyed their meals, which were massive in size, delicious and well presented.
I love writing great reviews however I also like noting when there was an issue especially the way we were treated last night. Customer service should be taking seriously especially when you have such a large party who is spending a good amount of money.
Thank you to the staff last night at Sonney’s who made our experience exceptional. This is a must visit restaurant when in South Lake Tahoe!
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