Disappointed Service - Sofia Restaurant & Bar Toronto - Reserveringen te koop
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🤮 1/5 - Disappointed Service
By 👻 @Vera W, 11/22/2020 3:00 am
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I was extremely disappointed with Sofia's dinner service on Saturday, Nov 21st. Things had been going pretty well, but our server moved one of the two (2) heaters before even requesting the bill - our section had 5 tables - right next to one of the tables. It was a pyramid-style heater that offers a lot of heat. The couple asked for heater 1 to be move closer to them. This came across as special treatment because the gentleman at that table appeared to be a regular by how staff and management were treating him, and he was spending lots of money again tonight. When I noticed the server moved heater #1, I immediately ask him to move it back since I now had zero heat and was cold. He offered to move heater #2, which was further away, closer to me (not a pyramid-style heater, didn't give off much heat). When I asked him why he couldn't move heater #1 back, he apologized and said the other table was getting a draft. But now I'm cold. And that's ok? The server's attitude changed when I asked for the bill - bordering on sarcastic and flippant. I asked to speak with the manager, and his response, "Well, we have a lot of managers, they're all around..." eventually confirming he'd get one was an odd response. Responding, "Certainly, just a moment," would have sufficed rather than making it sound like managers had little time for my concern (we had just spent $200 on dinner). After a long while, a manager appeared, and she apologized, saying they were short of heaters after brunch. She said she would speak with her staff then offered to move heater #2 closer. I said no point since we were leaving, having just paid the bill.
The way of how your staff and management handled this situation was offensive and should not have happened. Blatant preferential treatment is not ok, but how your staff treated me after I spoke up was glaringly disrespectful.
I recommend you steer clear of this establishment and support other restaurants with less ego, better-trained staff and equally value all of their guests.
Ps: The food here is pretty mediocre anyway.
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