There were two managers (or hosts?) I encountered, one who - Smyth Tribeca New York - Trade Reserverings
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🤮 1/5 - There were two managers (or hosts?) I encountered, one who
By 👻 @S Y., 11/29/2023 3:00 am
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There were two managers (or hosts?) I encountered, one who was extremely skilled with customer service, and one who was not. I will call them Person1 (skilled) and Person2 (not so skilled). The PROS: - Walking distance to my work - Great neighborhood, as I used to live in the area - Very friendly front desk staff - Very Reasonable room rates - Very Reasonable valet parking rates The CONS: 1. 1 Hour Late Check: Our room was 1 hour late from check in time because the staff had to clean up extra from the previous guest. That was fine with me, I was okay to wait. Person1 was extremely compassionate and offered us a $75 voucher for the bar or Smyth Tavern. I was pleasantly surprised and appreciative. 3 of my friends came to meet me at the hotel (as I was expecting to be ready to head out for dinner by then), and I asked Person2 (Person1 had stepped away) if we could grab $75 worth of drinks at the Tavern while we waited for the room. Person2 said "No, there are too many of you, plus your friends are not guests of the hotel. We can give you a glass of champagne each instead." I completely understood we weren't entitled to anything at all, so I said "Okay thank you." But I still don't understand why Person2 was so exasperated, as I knew the comp was limited to $75. Even if it went above $75, they could have charged the extra to my room. Instead the group of us had to stand awkwardly at the front desk while this strange exchange happened... 2. Dirty Room: The trash from the previous guest was not emptied, and was filled over the brim. The corner of the closet door was broken off, and there was a strange brown streak on the wall of the bathroom. 3. Malfunctioning Bedroom door: We stayed in a suite where there was a bedroom door. When my husband shut the door to the bedroom from the outside, we were locked out of the bedroom. We went to the front desk and they called the hotel "engineer" (similar to a super?) to fix it. He did a great job, and we were thankful. 4. $1100+ bill from the Hotel (!!): After we checked out, I was extremely dissatisfied and confused to receive a bill for $1100+. I called the Hotel and thankfully Person1 answered. He apologized for all of the inconveniences I experienced, and corrected the mistaken charges to $300+ (which was accurate for parking and hotel fees). He even took off one of the fees because of the trash that was not emptied from the previous guest. I was extremely grateful for the ease of this conversation. 5. The $65 straw that broke the camel's back: 2+ weeks later, I received yet another charge on my card for $65 from the hotel. My stay was already over 3 weeks ago. This is why I am writing this review, this is completely unacceptable and borderline-fraudulent behavior from whoever is approving and executing these charges at the hotel. No matter how convenient and great the location, how great SOME of the staff are, I will never stay at this hotel again.
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