I am disappointed in my experience at Smyth. - Smyth Chicago - Reserveringen te koop
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🤮 1/5 - I am disappointed in my experience at Smyth.
By 👻 @Noor M., 08/07/2022 3:00 am
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The food was fine, with the exception of one course, but the service was significantly below par, and below what one would expect at a highly regarded establishment.I dined there this past weekend as part of a party of 6. Our reservation was at 7:00pm, it started out with us waiting 45 minutes before we received our first course. The only interaction was to take a cocktail order, and drop the drinks off. At no point in the first 45 minutes, were we checked in on, or told why there was such a delay. The individuals refilling our water/drinks were highly attentive throughout the evening - and I want to acknowledge and appreciate that.My wife and I are vegetarian and enjoyed our food courses. The rest of the party by and large enjoyed their courses as well, with the exception of one of their protein dishes (which had significant fat and gristle). They mentioned this to our host, who replaced the course.The real issue was how slow the coursing and service was. There were a few points in the evening where there was no courses being sent out for over 20 minutes after finishing the prior course. At the 3.5 hour mark (their website describes a 2.5 hour experience) we asked our host how many courses were left / how much time was left, and they said about 1 hours worth. So a total of 4.5 hours, when it should have been 2.5 hours. Understand if it was a slow night, or they were backed up, but tables that were seated after us, completed their experience before us. We were frustrated and disappointed and considered just asking for our check. The first check they brought out, did not have a wine that was ordered, so they brought out a second check. And lastly, they said they would email us our menu (we dined there on a Friday, it's currently Sunday) which I have yet to receive.This level of service is disappointing at any restaurant, much less a 2 Michelin star establishment. When we left, there was no acknowledgement of, or explanation for the poor service. Having friends in from out of town - I was excited to share what I expected to be a wonderful dining experience. Instead I regret making the reservation. I have to imagine this was an off night, or something was happening behind the scenes. But my party's experience here was very underwhelming.
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