My fiance and I came to Shion to celebrate our anniversary. - SHION 69 Leonard Street New York - Reserveringen te koop
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🤢 2/5 - My fiance and I came to Shion to celebrate our anniversary.
By 👻 @Vincent D., 12/27/2023 3:00 am
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We made reservations for the second seating at 8:30, so our start time was slightly delayed. We were seated after 9pm. We were really looking forward to this experience as we have been wanting to come here for years. As soon as we were seated, the party next to us was having a conversation with the chef about the menu for the night and the different fish they offer throughout the year. My fiance ordered a glass of wine and I ordered tea to go along with dinner. The waitress explained to me that my order of tea came with a total of three cups. The customers to the left and right of us ordered sake and champagne. It was a little bit of a delay before we received our first course, so my first cup of tea was finished before we even ate. I found it strange that my cup was never refilled or that the staff didn't offer me another cup. As the plated courses began to come out, I would strategically place my finished dish next to my empty tea cup. This happened about 4 times. I was hoping to get a refill, but again I was never poured or offered a cup. I even saw the waitresses tippy toe over to see that my cup was empty!!!!! I watched as they refilled champagne, sake, and water for other customers. My fiance finished her glass of wine and it wasn't until 3 courses later (with an empty glass on the table) that they offered her another drink. At this point, I had to get the waitresses attention to ask for my 2nd (out of 3) cup of tea! My fiance and I were starving throughout the night. The party of 4 next to us was receiving additional courses compared to us (& no, this was not due to dietary restrictions). I think these additional courses overwhelmed the kitchen and chef, so the food was taking longer than expected to be served. At other places we have been, additional dishes are offered at the end, not during the omakase experience. As the night went on, the chef started to drink with the other customers. It's great to see a chef that could interact with the customers, but it shouldn't affect the dinner. As the nigiri came out, each course would have a weaker and weaker hold on the rice. It got to the point where nigiri began to fall apart before I could get in my mouth! A few drinks later, the chef accidentally served my fiance, SKIPPED ME, and then served the person next to me. He apologized after doing so. Halfway through dinner, I finished my second cup of tea and was never offered or poured my last cup of tea that I paid for. My fiance finished her second glass of wine and wasn't offered an additional drink. Before the last course, I got up to use the restroom. I folded my napkin into a square. I came back to my seat to see that my napkin was not refolded. I would like to make it clear that I do not NEED my napkin to be folded into some fancy triangle. This is just a point to prove that we were neglected by the staff during our time there. We go to Omakase for the great food, the performance of the chef, the intimate experience, and the service. These expectations were not met. We were greeted "happy anniversary" from the waitresses as we were leaving. Not in the beginning, not with a card, not with a candle.....as we were leaving. I had to keep apologizing to my fiance that we just went on a bad night. Maybe it was the party next to us? Maybe it was the alcohol that the chef was drinking? Maybe it was just a bad night. Either way, this is not the experience we were looking forward to, and it wasn't acceptable. We will not be returning or recommending this place to our friends. FYI: my fiance and I are experienced customers. We have dined at some of the greatest sushi restaurants in NY including Ito, Noz, Nakazawa, Yoshino, Amane, Icca, and Masa.
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