Overall nice but unresponsive and does not work with national customer service. - Sheraton Kansas City Hotel at Crown Center - Trade Reserverings
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😒 3/5 - Overall nice but unresponsive and does not work with national customer service.
By 👻 @ToTellThaTruth, 11/17/2023 3:00 am
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Still holding out hope. I called the national number on 10.19.23 to book a room and gave specifics on working at a state institution, requesting a specific room, attending a conference, etc. It was over a 20 min booking call. I thought all was good. Checked in with no problem and went to dinner when a colleague told me that I my rate was not the state contract rate but the conference rate. I called national and they said to call the front desk. I called the front desk and they said that the person to speak with (Gina) was gone but that she would be the one to address it the next day. I called the next day (Friday) and was told that she left around 4pm and that I would have to wait until Monday. I explained I was leaving on Saturday and that I did not want to checkout with the charge as posted. I called national back and they called the front desk and asked to cancel the reservation and rebook at the state rate. The hotel told national that they would not unless they charged me a cancellation fee - even though this was brought up the day before. National (Daniela P.) gave me a case number on 11.10.23 and was super nice trying to make it work. I emailed on 11.14.23 and called back as I did not have any updates. On the call I was told that any changes were denied by the hotel (even though I go no response/feedback from them). I asked if it could be resubmitted and requested contact from the hotel. I called national back on 11.17.23 as no response and was told my a supervisor (Pamela) that it would not be reviewed. I then called to speak with Chad Mohwinkle as he is listed as the General Manager in the email asking for my feedback. I was told that I had to go through Tammy Neros, his assistant. I left Tammy a voicemail at 14:18 on 11.17.23. Hopefully she will reach out and this can be resolved.
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