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Sheraton Kansas City Hotel at Crown Center Reviews from The Last Year
Disappointed by maintenance and needs some renovations
I recently stayed here for a work-related trip, attracted by the appealing lobby and promising location. Unfortunately, the rooms did not live up to the first impression. My initial problem began with a malfunctioning heater. Despite promptly contacting the front desk, my room remained cold for over two hours without any resolution. The explanation was that the maintenance team was overwhelmed, and though I canceled the request to avoid further disturbance, the staff’s indifference was palpable. The following morning revealed more unsettling issues: a clogged sink, a moldy bathtub, and a peeling ceiling in the shower. For a hotel in such an excellent location, these shortcomings are inexcusable. My advice to fellow travelers seeking comfort and reliability is to consider staying at the Westin instead. I wanted to love this place, but I won’t be returning.
Done with Marriott
Was on a family trip so we booked here. Check in was slow and the lady who helped us did not know what she was doing so the other lady who was helping was getting frustrated causing delays at the only two counters open. We were told we got a upgrade but that was a lie. The rooms AC did not work and when went to the pool there were no towels so had to get them from the room. The bar/ restaurant was out of the item’s needed to make a Paloma and a Shirley temple for the kids. Had better service at the Hilton done with Marriott properties.
Great service and comfort
We stayed four nights in this Sheraton, which was the main hotel for our journalism convention. The check-in was so smooth and easy and we went to a beautiful room in the club level with superior views. I can’t begin to describe how comfortable those beds are. I would like to take them home with me. The room was kept sparkling clean. We ate at the one restaurant twice for breakfast and once for lunch and the service was exceptional. We did not realize that we could have a viewing party for two of the NCAA games on the televisions in the lobby. Highly recommend staying here, I know if we come back to Kansas City this will be our number one choice of hotel.
Average
I have stayed at this hotel for several years and every year is a new experience. This year we were limited to only two towels in the bathroom (there were two of us), they were clean but very worn and no bath mat. The room was refreshed every day, which was a first after Covid. The bed was comfortable, ac/heater noisy. Hotel and conference rooms were clean, but exceedingly cold.
Great treatment from dedicated employees
A 4-night weekend stay was very good. As a Plat Elite guest. I was upgraded to an upper level suite. The gym (2nd floor) and outdoor pool were both excellent. I was especially impressed by Miguel in the club lounge on the 38th floor. On the weekend, the lounge is closed (contrary to Marriott policy) but I was given coupons for brekkie in the restaurant. Saimelis was working both days and she was very helpful. I recommend this hotel for its access to Crown Center and for its dedicated ees.
Sheraton Hotel - won’t stay here again.
No more Sheraton hotels. I’m done with the brand. They should consider sunsetting it and starting a new because it’s terrible. Our journey to the Sheraton KC began with the valet car line filled with 20+ vehicles and one single parking attendant. We waited forever as did others. Hotel staff answer? “It’s a third party that does the valet. We have nothing to do with it.” Amazing. Next came luggage. A large convention center hotel with no bell service and no carts to be found. A line 15+ deep for check in, and no Bonvoy gold/platinum line. I had confirmed prior to check in and was promised a club level room. I was not on put in a club level room. The room itself was average and the bed had no mattress pad and they used a too small flat sheet as bottom sheet. On our floor was random microwave in hallway by elevator plugged into wall. To fully round out our stay, as we were sitting on the mezzanine level, we noticed a bat flying around the lobby. Yes, a bat. 🦇 The hotel had to call animal control. We will not stay here again and truly do not recommend.
I enjoyed my stay here.
If you have status they have a very nice lounge on the top floor. I will say the only detractor is their rooms need soft door closures. You can hear slamming doors through the day and night and it's really loud.
It was not good we asked for extra towels (we had 4 guests)
It was not good we asked for extra towels (we had 4 guests) and they gave us 2 towels I was there for a dance competition and the elevators weren't working and me and my mom just gave up and went down 15 flights of stairs, when we got on the elevator there were about 3 floors people wanted to get off on and it passed every. Single. One and went straight to the lobby I heard that a different dance team girls grandma got sent to the E.R. For a dislocated shoulder Because the elevator doors were open but it went up as she was stepping on don't come here unless you HAVE to
Here for work and was pleased to see a nice gym.
Hotel was clean, nice view, friendly staff.
My wife and I had an amazing date night here.
It started with the check in staff Taylor. Not only was he as nice as can be, he was able to upgrade us from the 27th floor to the 36th floor(with city view) for my wife's birthday! I also have to mention Branden. He was locking up the pool and was able to let us enjoy the hot tub for an extra hour, instead of just turning us away. Overall, I was absolutely impressed with the customer service here. For that alone, I highly recommend Sheraton at crown center!
Horrible gym
Gym has cable machine that has been inoperative for over 4 months. Dumbbells are missing. Complained about this four months ago to management and still not fixed. They said there was a renovation coming but did not know when. It should not be that difficult for a company as large as Sheraton to get a repair person to fix busted equipment and purchase a full set of dumbbells.
Stayed here again on a business trip.
Parking is really easy, but for some reason, they made me go to the counter instead of getting my key on the app. They informed me that I needed to check in physically with my id, very confusing. I got my key on the app the next day. The rooms are nice, the beds are comfy, the views were great, but the showers need some work. Overall, I had a great two night stay.
Fine stay
The room was large and spacious. My one complaint is no mattress cover. I love when hotels have their mattresses completely covered as it helps me inspect for bugs! That’s one update they could do here. The night shift front desk woman at check in was less than pleasant. But overall fine stay where I got the rest I needed.
Overall nice but unresponsive and does not work with national customer service.
Still holding out hope. I called the national number on 10.19.23 to book a room and gave specifics on working at a state institution, requesting a specific room, attending a conference, etc. It was over a 20 min booking call. I thought all was good. Checked in with no problem and went to dinner when a colleague told me that I my rate was not the state contract rate but the conference rate. I called national and they said to call the front desk. I called the front desk and they said that the person to speak with (Gina) was gone but that she would be the one to address it the next day. I called the next day (Friday) and was told that she left around 4pm and that I would have to wait until Monday. I explained I was leaving on Saturday and that I did not want to checkout with the charge as posted. I called national back and they called the front desk and asked to cancel the reservation and rebook at the state rate. The hotel told national that they would not unless they charged me a cancellation fee - even though this was brought up the day before. National (Daniela P.) gave me a case number on 11.10.23 and was super nice trying to make it work. I emailed on 11.14.23 and called back as I did not have any updates. On the call I was told that any changes were denied by the hotel (even though I go no response/feedback from them). I asked if it could be resubmitted and requested contact from the hotel. I called national back on 11.17.23 as no response and was told my a supervisor (Pamela) that it would not be reviewed. I then called to speak with Chad Mohwinkle as he is listed as the General Manager in the email asking for my feedback. I was told that I had to go through Tammy Neros, his assistant. I left Tammy a voicemail at 14:18 on 11.17.23. Hopefully she will reach out and this can be resolved.
Very Disappoint Stay
We have been this nice hotel for several times, each visit we had great time until this one. We were very excited got an upgrade to a presidential suite by using my SNU, the room was very spacious, and everything looked nice, we were expecting a good night stay. when we got back after dinner, the room was very cold, we played with the thermostat, only came out cold air, by that time outside temperature keep dropping. I texted front desk, they said will send someone up soon, I waited for over 40 mins, no one ever came. then they said sorry they were assisting other guests, then they told me they aware about the heating issue in our suite, by that time was 11:40, they suggested to switch a room, Since the kid already went to bed, we tried to get through, the temp in the room dropped below 60 degrees, there was not enough blankets. The next day morning after only had 4-hour sleep, and the room felt like ice box, I went down there complain to the staff, I thought they knew the issue way ahead of time, did not fix the issue, then a manager came out, her name (Dixie or Alexi?) She was apologized, said will give some points back, I told her my more concern is the service when it happened, no one really care, I demand to have someone to reach out to me, I really liked this property and hate to see this incident, but a week passed, no one ever tried to reach to me, and no compensation was made. We are very disappointed not towards the property but to the hotel management.
One of the best Kansas City hotels
I was at the Sheraton for a convention. My overall experience was very positive. Meeting rooms were appropriate. The convention was able to set up a lounge as an additional place for receptions and drink purchases. The restaurant was good for all meals, and service was especially good there. They have a small place in the lobby in the morning where you can purchase coffee and food for a continental breakfast. I did valet parking, and it worked well. The location is great, since you can easily visit the Crown Center restaurants and shops, as well as Union Station. It seems the hotel has done recent renovations. My room was immaculate and comfortable. Everything about it was fine. Crown Center itself is a great location in the city. I've stayed a lot of places in Kansas City, and found this hotel to be among the best.
There for October fest
Room was clean, front desk was friendly. Was disappointing the club level was not open on Friday eve. Was looking forward to the view up there. Breakfast was good, very nice staff and good food. Would stay again
Beautiful hotel that did almost everything right
We were in Kansas City for a convention that was being held at the Sheraton. Our rooms were part of the bloc that had been set aside for the convention and I was surprised at how spacious the room was. King sized bed, a daybed/chaise, and a desk. The bathroom was good sized and well lit. One little thing that shouldn't mean as much as it did: when you open the door into the room, you are in an area that has a wall in front of you, the bathroom to one side and the closet to the other. You can't see into the room from the hallway AND light from the bathroom isn't shining directly into the room, a great feature for when someone gets up in the middle of the night. The bed was comfortable and the sounds from other rooms minimal. We had an issue with the toilet running on, but didn't report it until check out, so they didn't have a chance to fix it while we were there. When we arrived in KC, the temps were nearly 80 and within a few days they didn't get out of the 30s and the hotel didn't keep up with the change so well. The public spaces and convention rooms grew cold and were just starting to come out of it by the time we left. The hotel is HUGE at 40 floors and conference rooms and other amenities across three floors with huge spaces in between. Almost too much. Our 1000 person convention was a bit lost in all that space and that might have been handled better (not sure if that was a hotel thing or the convention). The on-site bar wasn't managed particularly well, but that's a different review. I was impressed with the hotel, the people we talked with, and using the Bonvoy app to manage our stay.
The hotel charged me for parking during a conference on
The hotel charged me for parking during a conference on days when I didn't have a car there. I've spent more time on the phone, with the hotel staff, accounting department, corporate accounting etc. that I care to count. I've received multiple assurances that I would be refunded. Unfortunately that hasn't happened.
Poor customer service
The hotel charged me for parking during a conference on days when I didn't have a car there. I've spent more time on the phone, with the hotel staff, accounting department, corporate accounting etc. that I care to count. I've received multiple assurances that I would be refunded. Unfortunately that hasn't happened.
There are so many things I like about this hotel, but there
There are so many things I like about this hotel, but there are so many things that are unforgettable, and not in a good way. Pros: - Fantastic view of downtown KC - Great gym with free weights, cardio machines, and cold water dispenser - Stunning lobby! - Elevators were fast, but no convention or game was in town. - A nice remodel and facelift - Great walking distance to WWI monument, several great restaurants, and Crown Center. Cons: - A facelift doesn't change old bones. HVAC and water issues, and this hotel has both. - Shower will take several minutes to heat up. Also, the hot/cold indicator spins round and around, so ten minutes later you're still trying to figure out where the heat is. We had some hot showers, some lukewarm showers. - HVAC isn't great. We swapped rooms after day 1 bc the room temp wouldn't go below 72. Second room was fine until the third night, then the temp wouldn't go below 72 either. Hallways were far colder than the rooms. - Summertime humidity was uncomfortable. We couldn't get the towels to dry between showers, especially since the air stopped getting cold. - Self-park is $25 a night with in-and-out access.
The room was large and comfortable.
Check in was easy. However, we were there during a national STEM competition. I am all for kids getting their science and math on, but the hotel was overrun with children everywhere. Playing tag in the lobby at midnight, working on projects in the hallway at 6:30 in the morning. And no one seemed to care. We were warned not to order room service when we checked in, as they were backed up for hours. Like I said, the room was comfortable, but you could hear everything going on outside your room. So check what what is going on in their conference center, before you book. Being connected to the Link was a total asset, and I really enjoyed being able to get around without having to worry about traffic. I would stay here again, as long as there wasn't a kid conference going on. Lol
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What happens if my bid expires unanswered?
By 🦩 @FluffyStar64, 07/08/2021 8:55 pm
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Hi I am new to the platform. What happens if I bid on a restaurant reservation expires and no one has responded to the request?
4 Answers
4 Comments |
Don't like the Answer? Add another one. |
Answer from 🥷🏻 @ColorfulRod45 (07/08/2021 9:28 pm)
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Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
2 Comments
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By 👻 @FirmOffer13 (11/24/2021 2:53 pm)
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By 🥷🏻 @ColorfulRod45 (11/24/2021 3:12 pm)
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Answer from 👻 @ZestfulField70 (06/26/2022 1:42 pm)
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My reservation expired but I did not get a credit and I see no way to cancel. How do I the funds back as a credit?
1 Comment
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By 👻 @ZestfulField70 (06/27/2022 3:00 pm)
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Answer from 👻 @ColloquialPosition80 (06/03/2022 2:36 pm)
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I have a similar question, it seems like when money is refunded it doesnt go immediately what is the process of this since its essentially a debit card and not a credit card
0 Comments
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Answer from 🧌 @ExpensiveKey54 (04/21/2023 6:17 pm)
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The funds go back into your account and you can place a new bid
1 Comment
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By 👻 @IncontrovertibleHeart63 (08/06/2023 9:49 pm)
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