Not impressed with service and response to bad service - San Martin Bakery and Restaurant Dallas - Reserveringen te koop
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🤮 1/5 - Not impressed with service and response to bad service
By 👻 @Maria N, 08/15/2022 3:00 am
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We sat for 10 min without anyone greeting us, had to go back and ask the hostess for the server, then someone took our order a different person brought our food out no one came to check on us after that, we wanted more bread and had to ask the lady who was cleaning the tables to bring us bread still no server checked on us and observed the same server being very attentive to other tables except ours, I finally got up and asked to speak with the supervisor, she apologized and said she would take care of the issue. Few minutes later the server came back and said “was there a problem” seemed a little upset, I told him I felt like the service provided was unacceptable and he said I will take the basket of bread off your bill to make it up to you all, YES he took the basket if bread which were two pieces of small breads they give for free yo everyone who comes to eat there that are a size of a mini scone. It was disappointing to see their response to the issue the supervisor never came back and rechecked on us, and I was not expecting to get anything for free but feel they could at least male sure the issue was resolved and in my opinion they should’ve at least not cover for the drinks just to show that they really care to provide good customer service. We were also overcharged for the coffees but seeing how they handled the first complaint did not wanted to waste my time.
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