Unfriendly and rude service spoiling the very good food. - Sager + Wilde Restaurant London - Reserveringen te koop
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🤢 2/5 - Unfriendly and rude service spoiling the very good food.
By 👻 @Sara_LittleExplorer, 08/31/2022 3:00 am
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Booked an outdoor table for 4 ( on a Tue evening). Specified in the booking I am pregnant. They had only a high table with high chairs available which I obviously declined as I cannot climb on a chair at 40 weeks pregnant. They rudely said there was no other option available although there were plenty of other tables, simply in need of some minor rearrangement. The restaurant was not busy. They said the only option was indoors, I explained I am tryIng to avoid risk of covid given the late stage in pregnancy and they totally didn’t care. I chose an indoors table next to the only large open window and they looked very irritated that we were not the allocated table in a corner away from the windows. They made zero effort to make us feel welcome and they appeared irritated that I was pregnant and asking for some (very minor) adjustments. Food was overall good but it took ages for orders to be taken, food to be served, bill to be provided. All waiters look moody and unhappy. An issue with the management, perhaps, we wondered? The venue has potential but for the ridiculously high prices there is an expectation of competent and friendly service (£210 for 4 people, I was not drinking, we shared 3 tiny starters, had a main each and shared 2 desserts). Not one smile, thank you,sorry or welcome from any of the staff. We all left feeling like we had been a bother to them. 3 stars for the food, but zero o less for the service.
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