What happened? - Prime at Saratoga National - Reserveringen te koop
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😒 3/5 - What happened?
By 👻 @Foodislove, 09/14/2023 3:00 am
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My husband and I celebrated our wedding here in 2018. At that time, everything about the restaurant and service provided through Mazzone was outstanding. We had only fond memories of our wedding, which was the last time we were here. For that reason, we did not see any reason to read recent reviews, which we now know that we should have. Fast forward to our 5 year anniversary- we made a reservation for dinner. Our good spirits were quickly diminished when we sat down for dinner. We were introduced to two servers. We then were given stale bread and waited for water refills and cocktails the entire meal. Long periods went by without any acknowledgment or being checked on. At first we chalked up the bread not being fresh to a wedding, thinking, okay maybe we had leftover bread from lunch, and that the wedding should get the best bread available. We had also long anticipated coming back for our favorite Surf and Turf Tempura Rolls. That evening, they were made with very hard, undercooked rice. Regrettably we sent them back. The Caesar salad was good. My husband’s Halibut tasted off and he did not eat any. We ended up sharing my burger; the fries were absolutely soggy and limp so we couldn’t have those, either. We had to wait a long time for the bill. They were nice enough to take off the tempura rolls. Before this we were considering another large, private milestone event at the venue and will no longer be doing so. The word to be used is not disappointed, it is sad. We left feeling sad on our anniversary. We probably won’t be back any time soon unless we hear these ongoing issues are properly addressed.
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