Dirty room, poor service. - Paragary's 500 David J Stern Walk, Sacramento, CA 95814 Sacramento - Reserveringen te koop
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🤮 1/5 - Dirty room, poor service.
By 👻 @Samantha F, 03/21/2023 3:00 am
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I had one night stay in this hotel for a conference and I was very appalled at the lack of cleanliness of my room. I slept most of the evening, so I didn't notice most of the concerns until the morning. Before I fell asleep I noticed fingerprint marks on the mirrors and the TV was not working. I didn't think these things were that big of a deal and didn't see any of the other concerns until this morning, otherwise I would have addressed it immediately last night. There was dirt and dust on all of the fixtures, the picture frames, the walls, and pretty much all the furniture in the room. I understand that everything is black, so that makes dirt and dust show up even more, but when you see the pictures, it looks like there wasn't even an effort to clean any of this. Additionally, both of the coasters had wet marks from having been used (I did not use them. I only drink one of the water bottles) and one of the coasters looked like it had been bent or ripped. One of the glasses was also dirty inside. I didn't mind the wet marks, but there was gunk on the side of the glass. On top of all of this, the thing that made me start taking pictures instead of just complaining was that I dropped something under the sink in the bathroom and when I went to pick it up, there was a used glass sitting under the sink. All of this makes me question whether the toilet, shower and bed sheets that I slept on were actually washed or not. Frankly, I'm very disappointed and for the money that I paid, the condition of the room was just completely unacceptable. I took my concerns to the front desk and was told that they would comp my $40 valet and the $5 Fuji water bottle that I drank; one of the front desk staff me a free breakfast, but I was already running late to my conference. I was also offered Hyatt points, but I do not stay in hotels often enough and I don't think I will ever come back here. Suffice to say I don't think comping me $45 is enough considering the state of the room. I paid several hundred dollars to stay in this "luxury" hotel for one single night and I did not receive luxury service. I was asked to email them the pictures and my list of concerns. I did so and requested a refund. They responded by letting me know they would forward my email to all of the managers and see what they could do. I was told I would be contacted very soon. My stay was on Mar 13th and I have not yet heard back from them about how they will resolve this.
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