*PLEASE READ* I had made the reservation all the way back - One White Street New York - Reserveringen te koop
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🤮 1/5 - *PLEASE READ* I had made the reservation all the way back
By 👻 @Robert B., 10/06/2023 3:00 am
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*PLEASE READ* I had made the reservation all the way back on 9/6 as a Global Dining Access Member for 9/29 via Resy, very eager to see what One White Street had to offer. We arrived at One White Street shortly before our reservation time despite the horrendous flooding weather, gave a staff member our belongings and obtained a #20 gold token to be used later for our same belongings at the end of the night. We were then escorted to the 3rd floor for the counter seating. We finished our bland meal, paid, called a car to head back home and headed down the stairs around 11pm. I would like to preface that we have been to hundreds of Michelin starred restaurants all over the globe over the years as it is a hobby of ours. We noticed there was nobody to greet us out the door or to assist with our belongings. This was a first. We proceeded to take initiative as our ride home was approaching and headed down the stairs to retrieve our belongings. My guest went first with myself behind, she then slipped on the top wet marble/slate step and proceeded to fall down the additional 5/6 stairs until the bottom, with her backside slamming first. To no avail was any employee to assist in helping her up or helping us with our belongings after the incident either. Very embarrassed, she just wanted to leave the scene and get in the car we had outside waiting to go home. Before we had entered the vehicle, I noticed there was no yellow or slip sign and a small, but noticeable puddle of some substance on the top step going down where the slip happened as we were trying to retrieve our own belongings. Additionally before leaving the restaurant James had given me his information written on the back of Alfred's business card. When reaching out via telephone James had mentioned this was a "fluke" experience and to write this all via email. He admitted no wrong doing nor an apology. It has now been over a week and I have not heard from the restaurant nor their HR department at all. For a $600 2 person tasting menu experience I will not be returning. Extremely disappointed in this establishment the night of the accident and what transpired a week after. Very disrespectful.
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