HAVE BEEN LOYAL CUSTOMERS FOR OVER 15 YEARS BUT WILL NEVER RETURN - One Twenty One Two London - Reserveringen te koop
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London's Best Restaurants that are most frequently booked by customers of One Twenty One Two London
🤮 1/5 - HAVE BEEN LOYAL CUSTOMERS FOR OVER 15 YEARS BUT WILL NEVER RETURN
By 👻 @hillviewengland, 05/24/2022 3:00 am
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This restaurant had been one of our favourites for many years and we have been more than patience in hoping that they would get back to the first class service and food that we used to have. This was so good, not only did we visit every time we stayed in London but at times, we would come twice in the week. We were proud to recommend and to bring friends .It wasn't just a meal but an experience but, unfortunately, it has gone from a perfect one in every way, to food served that would be acceptable in a three star hotel, service non existent and surroundings sticky, tired and worn. Unfortunately, although they had been declining in their standards before Covid, since Covid they have rapidly gone downhill in every way possible . Our last visit was the last straw and we will not waste our time or money again. Now, there is basic customer care, we took so long to be served (they were not busy), long wait for food, long wait for table to be cleared between courses. We asked for tap water, a half glass was poured for each of us as jug empty and she said she would get some more. No refill and we gave up asking. Everywhere around us was dirty, tables not cleaned from previous diners the whole time we were in there, crumbs and food on the floor. Dirty cutlery, sticky tables and sticky wooden salt and pepper grinders. The dining chairs are so old and tired that the upholstery has gone on the seats for the majority of the chairs and you can see the large dips in the cushions, extremely uncomfortable. . They seem to have completely lost pride in themselves, their service, food and surroundings. Such a shame and it is with heavy heart that I have finally written this review.
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