I use to love it here.... - Oliver's Santa Barbara - Reserveringen te koop
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🤮 1/5 - I use to love it here....
By 👻 @Eli Q, 04/01/2022 3:00 am
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Saturday, 19 March, 7:30 PM reservation: I used to love this place. My husband and I have celebrated anniversaries, birthdays and special occasions here whenever we’re in town, and it has always been an amazing experience. We always leave with wonderful memories. We were in Santa Barbara to celebrate a birthday, so, of course, Oliver's was our first choice. Unfortunately, it was the worst experience I have ever had at a restaurant. It started when we approached the hostess stand, and were “greeted” by a less than welcoming Manager. It had actually started to rain on our way to the restaurant, so we were concerned when he dismissively sat us at a table on the patio. Shortly thereafter it began to sprinkle. We asked our waiter if we could be moved inside, and he said that he would ask the Manager. Other guests began asking to be moved inside, as well, as it began to rain in earnest. When our waiter finally returned, he asked if the Manager had spoken to us yet, and then apologized when we told him that we had not seen the Manager since we had been seated. While we continued to wait, in the rain, I asked the hostess for another table, and she was totally dismissive and rude. This whole time our waiter continued to check on us and apologize for the Manager. At one point, to get out of the rain, we stood by a food-service station where the Manager passed us at least three times and still continued to ignore us. We finally decided to start looking up another restaurant when the Manager and our waiter came over and physically moved our dirty, and now soaked table indoors. I was very happy that the Manager took action, but from then on it was the most uncomfortable and embarrassing visit that I have ever had. The Manager never came back to apologize or check on us. The only saving grace was our wonderful waiter! He was apologetic for the whole situation, and thanked us for our patience. I believe his name was Jesus. (Yes, he got a well deserved tip) When we were finished with dinner, we ordered our dessert to go and wanted to get out of there as quickly as possible. The hostess did not even acknowledge us as we left, and we never saw the Manager again. We would not have stayed, but the birthday person had their heart set on eating here. Lesson learned, we will definitely not be returning.
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