Food ok, Appalling Customer Service - Old John's Luncheonette New York - Reserveringen te koop
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🤮 1/5 - Food ok, Appalling Customer Service
By 👻 @Clayre T, 12/13/2022 3:00 am
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We arrived and were told twice we close at 10pm. We asked twice, does this mean you are still serving food until then or should be leave as it didn’t seem clear. After being ignored for a further few minutes they reluctantly decided to seat us. This should have been the first indicator to leave. Service was slow, which seemed strange given they wanted to keep telling us they closed at 10pm but we eventually got to place an order. There seemed to be some confusion between us ordering cheese burgers and staff believing we ordered cheese toast. I can overlook that - it was likely a communication/ language barrier. What was unacceptable, was then pointing out there was a paper sachet of tomato sauce in the food and being told by staff no there wasn’t and that they’d be checking CCTV to prove we planted it there! This absurdly continued with staff refusing to engage in discussion until they just asked us to leave. Appalling customer service and lack of integrity. I certainly would not recommend, the food was just ok.. the paper sachet probably added to an otherwise unremarkable dish.
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