Not what it used to be - Old Edwards Inn and Spa Highlands - Trade Reserverings
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- Any Room Type
- Any Standard Room
- Blue Valley Cottage Room 2 (1 King Bed Ground Floor Screened)
- Whiteside Cottage Room 1 (King Bed Ground Floor Screened Porch)
- Whiteside Cottage Room 2 (King Bed Ground Floor Screened Porch)
- Hickory King Room (Four Poster King Bed Bedroom With Combined)
- Falls Cottage King Room (King Size Bed Sitting Area Fireplace)
- Historic Porch Room (Queen Size Bed Cozy Room Located In The)
- Blue Valley Cottage Room 1 (King Bed Ground Floor Screened Porch)
- Falls Cottage King (King Size Bed Sitting Area Fireplace)
- Church Street Cottage King 4 (1 King Bed Ground Floor Screened)
- Church Street Cottage King 1 (King Bed Ground Floor Screened)
- Church Street Cottage King 3 (King Bed Ground Floor Screened)
- Church Street Cottage King 2 (1 King Size Bed Ground Floor)
- Any Deluxe Room
- Historic Deluxe Room (King Size Bed Located In The Historic Inn)
- Deluxe King Room (Located At Lodge Cottages King Size Bed Porch)
- Falls Cottage Deluxe Queen (Queen Size Bed And Sitting Area Porch)
- Any Executive Suite
- Historic Luxury Suite (1 King Bed 55sqm 600sqft Sep Living Room)
- Satulah Luxury Suite (1 King Bed 83sqm 900sqft Living Room)
- Falls Cottage Luxury Suite (King Bed Separate Living Room With)
- Spa Luxury Suite (King Bed Porch Living Room Fireplace Located)
- Any Accessible Room
- Suite 701 (King Bed Fireplace Ground Floor Ada Compliant Roll In)
- Any Suite
- Historic One Bedroom Suite (King Bed Located In The Historic)
- Spa Suite (King Size Bed Located Above The Spa Large Room With A)
- Blue Valley Master Suite (Separate Bedroom King Bed Separate)
- Lee King Suite (Located Above The Lodge King Bed Large Sitting)
- Hickory Double Queen Suite (2 Queen Beds Patio Separate Living)
- Falls Cottage King Suite (King Bed Separate Living Room Fireplace)
- One Bedroon Suite (Located At Lodge Cottages King Size Bed)
- Falls Cottage 2 Bedroom Suite (2 King Beds Second Floor Bath Sep)
- Satulah Suite (1 King Bed 78sqm 850sqft Sep Living Room With Half)
- Whiteside Master Suite (King Bed Located At Church Street)
- Two Bedroom Suite (Located At Lodge Cottages 2 Separate Bedrooms)
- Church Street Cottage Suite 2 (Separate Bedroom King Bed Separate)
- Church Street Cottage Suite (1 King Bed Separate Bedroom Separate)
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Highlands's Best Hotels that are most frequently booked by customers of Old Edwards Inn and Spa Highlands
🤢 2/5 - Not what it used to be
By 👻 @JMO2122, 04/20/2024 3:00 am
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My husband and I have been coming for years and while we have noticed a decline in the level of service, we still always look forward to our yearly romantic getaway. We’ve enthusiastically recommended OEI to our family and friends. I should have known that things were going to be different when I called to book spa services and I was told their new policy regarding day passes. In the past, access to the spa amenities was included for all guests. My husband and I always enjoyed a lunch in the cafe, time in the quiet room and enjoying the sauna and steam room. When I called to book my spa services for this stay, there wasn’t much availability for both of us to get services but they said he could buy a day pass. We arrive today to find that they don’t even offer day passes on Friday and Saturday and could not even allow him to come eat lunch with me in the cafe. While I was bummed about not being able to enjoy our usual spa time together, I’m not going to make a big deal about someone making a mistake at the booking. There has always been a technology policy and I have always brought a kindle that makes no noise or even light and it has never been an issue. This time though, I am approached by staff while I am reading in a public area and told it is not allowed. I understand their commitment to creating a peaceful environment for all guests, however I fail to understand how a device that creates absolutely no disturbance to anyone else and is a very relaxing diversion for many people could be forbidden. I’ve never been made to feel so unwelcome here and I am honestly devastated to have lost what I have always considered “my happy place” and all the rituals and activities we have always enjoyed here. We will not be coming back. Do not expect a good customer service experience. They really do not care about making you feel comfortable or welcome which is the whole point of the hospitality industry.
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