Overpriced, worst service, blaming attitude of staff - Ola Beach Club - Reserveringen te koop
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🤮 1/5 - Overpriced, worst service, blaming attitude of staff
By 👻 @SameerKumar, 02/01/2021 3:00 am
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I must say that I was really looking forward to this as after a long time we could have a gathering of 8 at a restaurant. First we were a bit disappointed to find out that the swimming pool is closed for renovation. But what disappointed us the most was really really bad service - the restaurant had clearly started accepting more bookings than their staff could support. The staff mostly was new/young interns. Which means the restaurant probably wanted to sustain with frugal budget - but for customers that meant, waiting for over an hour for simple orders like "fish and chips". Beer bucket arrived with all beers already opened. When we complained we were told that they don't have extra openers and they only have 2 openers at the bar. After sending back the first order of beer bucket, the 2nd order also arrived with all bottles opened - clearly they don't listen nor do they learn. We had to constantly follow up for every order and on several occasions go to the bar/kitchen counter and fetch our order ourselves. The staff had a blaming attitude and subtly blamed us pretty much everything. The food as such was not great and when served cold and soggy just messes up your evening.
Only thing worth "a star" was the ambience at place, specially after sunset. But overall this is just not worth your time or money. There are other better places in Sentosa where you would find much better service and food served while it is still hot.
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